Contract: Permanent Full-time
Closing date: 19th December 2025
Recruitment Partner: Katrina
Based in the Nottingham Support Office youll be part of a small team but work with business partners across all product classifications and business functions. The role is based within the In-Market Vigilance (IMV) Team which sits within Quality & Technical Services Team. This role provides essential support to the Safety Manager for Healthcare & Deputy Qualified Person for Pharmacovigilance (QPPV) in keeping allocated areas of the product safety systems compliant with regulatory requirements across multiple product legal classifications.
Liaise with Boots customers Store Pharmacists and healthcare professionals to obtain required information to fulfil the companys end to end post-market surveillance process.
Triage investigate and respond to consumer complaints for all licensed medicines and medical devices and complete mandatory reporting as required.
Provide Product Enquiry service for products under the Healthcare portfolio liaising with internal and external stakeholders to
Review and trend safety complaints utilising existing software to improve efficiency of data collection and streamline reporting across teams to ensure effective complaint handling across all classifications
Prepare and maintain allocated parts of the Pharmacovigilance System Master File (PSMF) SOPs and internal procedures
Review product information to ensure it remains maintained in line with current scientific knowledge and reference medicinal products in market.
Support the QPPV and Deputy QPPV in delivery of technical training on product safety processes to the wider business
Ideally you will have previous work experience in pharmacovigilance and/or product safety in the pharmaceutical industry or alternatively be a science graduate with an interest in building a career in this area
Excellent knowledge of IT systems and solutions specifically proficient in excel for data analysis visualisation and reporting to support decision-making and trend identification.
Demonstrate analytical thinking great attention to detail and be able to clearly communicate technical information to a wide audience
Be able to work at pace with a collaborative style and demonstrate great teamwork and partnering skills to build relationships with internal and external contacts and technical experts in various areas
Excellent communication skills both verbally and written and be comfortable with daily interaction with Boots customers
Experience working with Consumer databases or drug safety systems
Strong knowledge of Good Vigilance Practice (GvP) and Medical Device (MD) vigilance requirements
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at Exclusions may apply eligible roles only. Please note any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots with you we change for the better.
Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Required Experience:
Unclear Seniority
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