Customer Service Executive

Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world!

Purpose of the Job:
1) To facilitate the completion of documentation formalities dispatch of orders and assist in timely product delivery to the customers.
2) Assisting External Sales for coordination with Plant Orders execution A/R Production Planning.
3) Interact seamlessly and proactively to customer queries.
4) Periodic MIS reports to Manager and Management.

Key Dimensions:

Ensure Accurate and Timely Order Booking & Invoicing.

Raise Planning efficiency. Daily OTIF Monitoring.

Proactive in Production planning for MTO items and SMOG liquidation.

Customer Problem Solving.

Quick redressal of Customer complaints and its tracking.

Support in NSV & SDM achievement

Ensure effective coordination for Inventory and Transportation management

Ensure Open Orders accuracy and review.

Description of main tasks:

The Incumbent is responsible for the following tasks:

1) Order input in SAP

To receive and Enter Order into system as per the Process Defined. Accurate and timely order entry. Ensure accuracy and reveiw of open orders with Sales.

2) Dispach/Shipping Info

To ensure timely clearance and documentation with clear dispatch Instructions to Logistics for invoicing and shipping to Customers.

3) Co Ordination Negotiation with Freight Forwarder Transporters

To coordinate negotiate effectively with Freight Forwarders and Transporters for Overseas and Domestic consignements. Ensure timely availability of vehicles containers for dispatch and billing.

4) Forecasting and Production planning.

To receive forecast from Sales and closely coordinate with Production planning for Inventory and subsequent dispatch Invoicing.

5) Document Proofing

To check Invoice & all Documentation as per customer Purchase Order and sending to customer within 2 working case of LC submission as per LC conditions.

6) Support External Sales

Support in Collection of Statutory forms& Collection of Overdue Tracking.

Provide Admin Support to Sales.

Issuing Credit/Debit Notes

Issue Test Certificates other documents under instructions from External Sales as defined by product Manager/Plant Manager

Provide Sales Reports to Sales Managers & Accounts

Tracking and resolving of Customer Complaints.

Professional Education

Graduate preferably B. Com. / . or MBA

Professional Experience (how long)

5 to 8 Yrs.

In which areas

Commercial / Customer Support Management Sales Support Business administration Supply Chain Management Taxation Import/Export.

Other specific skills/ knowledge

Hands on experience on SAP

Indirect Taxes

Commercial Terms and Conditions

Interpersonal Skills

Planning & Execution

Multi Tasking

Attention to details

Analytical Abilities

Commercial acumen

Time Type: