IT Manager

Job Summary:

Responsible for developing innovative and cost effective solutions which focus on driving efficiencies improving guest experience increasing employee productivity and growing revenues. Key responsibilities of the role include the following:

Drive continuous improvement in IT environment at property seeking to leverage corporate standards or bringing up new ideas for review e.g. consolidation virtualization etc. Drive vendor management and seek opportunities for cost reduction at property.

Focus on improving overall system performance and uptime. Develop business case for initiatives following the established process and rigor e.g. create NPV/IRR analysis.

Drive operational stability optimization and efficiency Staff management.

The term staff management includes duties such as interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees productivity and efficiency for purposes of recommending promotions or other changes (evaluations); handling employees grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters.

Qualifications:

• 5-7 Years work experience in delivering value added technology-based solutions to business requirements.
• Extensive experience in business analysis business process improvement technology insertion management and operational support
• Experience with Planning and budgeting
• Comprehensive understanding of production operating systems transaction processing systems relational database architecture wide and local area networks communication protocols real-time systems mission-critical gaming systems IT industry standards as well as various types of computer terminal equipment.
• Bachelors degree is highly desired.
• Project Management Professional Certifications highly desired

Essential Job Functions:

• Manage the monitoring and performance of all market-based Computer Systems executing appropriate escalation and corrective actions for all hardware and software problems in accordance with pre-defined service agreements.
• Ensure the market level execution of operations support and change management processes and procedures.
• Leads the development of IT Plans technical strategies business continuity/disaster recovery and budget plans as they relate to their market.
• Responsible for life cycle management of IT resources and assets
• Directly responsible for capacity planning (including monitoring analyzing synthesizing and documenting) on all property-based systems to ensure that response time and application availability meet the documented requirements and satisfy the propertys needs.
• Manages market portion of company-wide I.T. initiatives projects roll-outs etc. when necessary.
• Build strong partnerships & relationships with Senior Leadership Managers Supervisors and vendors Leadership Transparency and Collaboration are Key Success Factors
• Ensure Standards compliance and management drive Enterprise Standards and ensure all products and services are certified and authorized to be placed into production
• Direct IT Planning & Budget Review Strategy Sessions via monthly budget reviews as well as capital and operating plan reviews
• Understands and is well-versed with both the business as well as corporate roadmaps and strategy. Remain fluent with property corporate and market events as well as external environmental forces. Remain well-versed with local regulatory requirements.
• Staff Development - Develop & nurture a talent pool of Property Engineer positioned for Market Technology Manager Role
• Represent property interests on and locally deploy enterprise solutions
• Champion local innovations and solutions to meet local business drivers within the framework of acceptable standards
• Collaborate with Corporate PMO and other initiative project and technical teams to minimize redundant work and eliminate rogue solution development/deployment at the property level
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member front or back of house should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up look around (head on a swivel); look for opportunities to greet guests and others; please remember that when you are on the floor you are on stage.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read write speak and understand English.
• Must be able to respond to visual and aural ques.
• Must present a well-groomed professional appearance.
• Meets the attendance guidelines of the job and complies with all state federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

Physical Mental & Environmental Demands:

• Must be able to work inside and continuously maneuver around office area and throughout the casino property.
• Must be able to bend crouch kneel twist lift stoop reach and work at a desk when performing administrative functions.
• Must be able to work in areas containing secondhand smoke dust loud noises and bright lights.

Harrahs reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information or marital status. This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.