Clinical Affairs Manager

Please submit your application as soon as possible as we reserve the right to close this advertisement at any time.

Cochlears mission is to help people hear and be heard. As the global leader in implantable hearing solutions Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to peoples lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

Position Overview

As a member of the Australia & New Zealand (ANZ) team reporting to the Senior Clinical Affairs Manager ANZ the Clinical Affairs Manager is primarily responsible for ensuring clinical excellence across sales support and through our work with key opinion leaders.

This role will provide clinical education and technical expertise on Cochlears implantable hearing solutions to internal stakeholders (ANZ Sales Customer Service and Cochlear Engagement team) professional customers and hearing partners across Australia and New Zealand.

The Clinical Affairs Manager will use their hearing implant experience problem solving and communication skills to answer a broad range of clinical queries ensure complex situations are managed according to best practice across Australia and New Zealand manage training and professional education programs and clinical product launch and lifecycle requirements for commercial products approved in region.

This is a contract position to cover a parental leave estimated completion date is May 2027.

The Clinical Affairs Manager is at the heart of Cochlears customer focused efforts supporting the field team by:

• Acting as internal consultant and subject matter expert - demonstrating subject matter expertise in audiology sound processors patient management counselling programming and troubleshooting

• Provide technical and clinical expertise and information to calls received via the Clinical Helpline. Assist in on the spot troubleshooting for Hearing Partner Clinicians over the phone.

• Developing and delivering professional education programs such as workshops online offerings peer-to-peer training information sessions and roundtables to ensure that Cochlear maintains its clinical excellence

• Ensuring complex situations are managed according to best practice including feedback to field product development and other teams

• Assisting with training related to new and existing Cochlear products including Cochlear Implants Baha implants and sound processors.

• Acting as the conduit of information for telephone email and website questions received by the Cochlear Customer Service or Field Teams.

• Engaging with healthcare professionals through product and clinical education programs.

• Mentoring new field team members as they build their skills in sales cochlear implants and bone anchored hearing aids

You Bring Your Skills and Experience

As we grow our operations we are looking for people with highly specialised skills and capabilities who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role youll be able to demonstrate the following skills and experience:

Minimum:

• Masters Degree (or equivalent) in Audiology

• Certificate of Clinical Competence (CCC-A) or country equivalent

• Expert level knowledge of cochlear implants: minimum five years experience in audiological management of cochlear implant patients

• Demonstrated skills in facilitation and adult learning

• Outstanding communication (written and verbal)

• Demonstrated ability to make timely effective decisions and to manage well under pressure

• High energy empathetic and ability to influence employees at all levels

• Strong business acumen including problem solving skills critical thinking and analysis

Ideal:

• Experience in a field/commercial role

• Experience with learning management systems

• Project management skills

In turn you will have the unique opportunity to work across organisation boundaries and access to leaders and experts within the implantable hearing device industry. You will have the opportunity to be creative and build expertise in education across Cochlear ANZ and work with the field teams to provide excellent support to Customer Service Customers and Hearing Partners

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

At Cochlear we value and welcome the unique contributions perspectives experiences and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments then we have several programs in place to support you.

For more information about Life at Cochlear visit