Manager Education, Onboarding & Certification

Manulife is a leading international financial services provider helping people make decisions easier and lives better. Help shape the future you want to see and discover that better can take you anywhere you want to go.

The Manager Education Onboarding & Certification leads the strategy design and governance of learning programs that equip Manulife Banks sales professionals with the knowledge skills and confidence to deliver exceptional client outcomes.

Accountable for the full learning lifecycle - from onboarding to ongoing professional development and certification - the Manager ensures all training initiatives are aligned with regulatory requirements business priorities and advisor-experience goals.

This role integrates adult-learning theory with operational practicality creating curricula that drive performance and compliance simultaneously. The incumbent oversees instructional design training delivery certification management and measurement of learning impact through data and analytics.

Working collaboratively with Field Enablement Content and Change Managers they ensure learning programs are seamlessly embedded into broader enablement and transformation initiatives. The position requires strategic foresight creative design thinking and strong operational governance to maintain consistency scalability and quality across all education programs.

Ultimately the Manager builds a culture of continuous learning accountability and professional excellence across Manulife Banks national sales organization

Key Responsibilities:

• Curriculum Strategy - Develop role-based curricula and certification pathways.
• Training Delivery Oversight Ensure facilitators deliver effective training.
• Program Governance Track adoption utilization and compliance.
• Continuous Improvement Collect feedback and refine programs.

Job Requirements:

• 7 years experience in learning & development education strategy or enablement.
• Proven success designing and managing learning programs in financial services or other regulated sectors.
• Expertise in instructional design adult learning and facilitation techniques.
• Experience managing bilingual and geographically distributed training teams.
• Knowledge of compliance training and certification governance.
• Strong analytical skills with ability to measure and report on learning impact.
• Proficiency with LMS digital-learning platforms and reporting tools (Power BI preferred).
• Excellent stakeholder-management and communication abilities.
• Demonstrated ability to lead teams through change and continuous improvement.
• Strong project-management discipline and attention to detail.

Preferred Requirements

• Degree or certification in Education Adult Learning or Organizational Development.
• Bilingual (English/French).
• Change-management certification or experience integrating learning with transformation programs.

Competencies:

• Learning Strategy and Design Thinking
• Governance and Compliance Management
• Data-Driven Continuous Improvement
• Communication and Facilitation
• Leadership and Team Development
• Collaboration and Stakeholder Partnership

Decision Authorities

• Approves curriculum certification requirements and learning metrics.
• Determines training schedules modalities and resource allocations.
• Authorizes budget expenditures for training materials and technology.
• Escalates compliance risks or resource constraints to the Director.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.