Responsibilities:
1. Product Strategy & Roadmap Leadership
- Define and own the strategic vision and multi-year roadmap for the Americas external websites (Canada public/secure Mexico public/secure South America US Offshore) and associated digital tools.
- Translate business goals and client needs into actionable product strategies features and enhancements.
- Collaborate with global and local Product Managers to align roadmaps share capabilities and unlock synergies across markets.
- Lead prioritization backlog management and ongoing business planning for the Americas websites and client digital experience.
2. Digital Product Development & Delivery
- Drive end-to-end product management including requirements gathering feature documentation acceptance criteria and implementation planning.
- Work in Agile with Delivery Teams to plan build test and deploy digital capabilities; actively leverage Jira and Confluence.
- Ensure timely resolution of production and implementation issues; lead or support escalation paths to maintain delivery momentum.
- Coach digital product delivery teams on best practices execution excellence and continuous improvement.
3. Cross-Functional Collaboration & Stakeholder Partnership
- Engage Sales Marketing Operations Portfolio Review Finance Legal/Compliance and IT to define requirements constraints and measures of success.
- Partner with Marketing Technology (MarTech) to integrate and evolve the digital ecosystem including search analytics personalization and marketing tools.
- Maintain clear communication with stakeholders through the full product lifecycle.
4. User Experience Analytics & Insights
- Develop a deep understanding of external clients and internal users to inform product decisions.
- Leverage qualitative and quantitative methods to evaluate website and tool performance identifying opportunities to improve client experiences.
- Analyze data from website usage tools and stakeholder feedback to drive continuous optimization.
- Monitor competitor websites client experience innovations and emerging technology trends; translate insights into strategic recommendations.
5. Compliance Accessibility & Technical Governance
- Ensure all Americas websites comply with regulatory legal and privacy requirements including investment regulations and OneTrust privacy standards.
- Oversee adherence to accessibility requirements (AODA) and technical best practices that support SEO usability and site performance.
- Collaborate with partners to maintain governance across the web ecosystem ensuring technical hygiene risk controls and ongoing compliance.
Qualifications
- Undergraduate degree or equivalent training and experience.
- Minimum 5 years of related work experience including at least 3 years in digital product management.
- Demonstrated experience managing enterprise websites and digital tools; AEM expertise strongly preferred.
- Proven success operating in Agile environments.
- Strong analytical communication and stakeholder management skills.
Responsibilities: 1. Product Strategy & Roadmap LeadershipDefine and own the strategic vision and multi-year roadmap for the Americas external websites (Canada public/secure Mexico public/secure South America US Offshore) and associated digital tools.Translate business goals and client needs into ac...
Responsibilities:
1. Product Strategy & Roadmap Leadership
- Define and own the strategic vision and multi-year roadmap for the Americas external websites (Canada public/secure Mexico public/secure South America US Offshore) and associated digital tools.
- Translate business goals and client needs into actionable product strategies features and enhancements.
- Collaborate with global and local Product Managers to align roadmaps share capabilities and unlock synergies across markets.
- Lead prioritization backlog management and ongoing business planning for the Americas websites and client digital experience.
2. Digital Product Development & Delivery
- Drive end-to-end product management including requirements gathering feature documentation acceptance criteria and implementation planning.
- Work in Agile with Delivery Teams to plan build test and deploy digital capabilities; actively leverage Jira and Confluence.
- Ensure timely resolution of production and implementation issues; lead or support escalation paths to maintain delivery momentum.
- Coach digital product delivery teams on best practices execution excellence and continuous improvement.
3. Cross-Functional Collaboration & Stakeholder Partnership
- Engage Sales Marketing Operations Portfolio Review Finance Legal/Compliance and IT to define requirements constraints and measures of success.
- Partner with Marketing Technology (MarTech) to integrate and evolve the digital ecosystem including search analytics personalization and marketing tools.
- Maintain clear communication with stakeholders through the full product lifecycle.
4. User Experience Analytics & Insights
- Develop a deep understanding of external clients and internal users to inform product decisions.
- Leverage qualitative and quantitative methods to evaluate website and tool performance identifying opportunities to improve client experiences.
- Analyze data from website usage tools and stakeholder feedback to drive continuous optimization.
- Monitor competitor websites client experience innovations and emerging technology trends; translate insights into strategic recommendations.
5. Compliance Accessibility & Technical Governance
- Ensure all Americas websites comply with regulatory legal and privacy requirements including investment regulations and OneTrust privacy standards.
- Oversee adherence to accessibility requirements (AODA) and technical best practices that support SEO usability and site performance.
- Collaborate with partners to maintain governance across the web ecosystem ensuring technical hygiene risk controls and ongoing compliance.
Qualifications
- Undergraduate degree or equivalent training and experience.
- Minimum 5 years of related work experience including at least 3 years in digital product management.
- Demonstrated experience managing enterprise websites and digital tools; AEM expertise strongly preferred.
- Proven success operating in Agile environments.
- Strong analytical communication and stakeholder management skills.
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