IT Systems Engineer

About Felix
Founded in 2019 Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. Were passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canadas first end-to-end healthcare experience providing online treatment prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss birth control menopause erectile dysfunction acne and more.

The Role
We are looking for an IT Systems Engineer based in the Greater Toronto Area to support Felix Healths growing technology environment. This role is primarily remote but requires 12 on-site visits per month with additional visits as needed for troubleshooting or hardware-related tasks.

You will handle day-to-day IT support SaaS administration hardware troubleshooting and general IT operational tasks while collaborating closely with IT leadership. You must be comfortable working independently and as part of a remote team.

Responsibilities

• Helpdesk & Onboarding/Offboarding

  • Provide L1/L2 support for Felix staff across Mac and Windows environments.

  • Independently manage and resolve IT helpdesk tickets in Jira with clear timely communication.

  • Perform onboarding and offboarding activities including account creation access provisioning and removal across multiple SaaS platforms.

  • Troubleshoot user issues related to software access connectivity and general IT problems.

  • Support endpoint management and compliance using tools like Kandji ESET and similar platforms.

• SaaS & System Administration

• Managing user accounts configurations groups permissions and access policies across all systems / platforms.

• Assisting with security checks threat reviews and maintaining platform hygiene.

• Monitoring alerts reviewing system health statuses and escalating issues when required.

• Hardware On-Site Support & Infrastructure Checks

• Troubleshoot and replace hardware such as desktops terminals monitors printers scanners and label printers.

• Perform light on-site tasks including:

  • Checking server terminal UPS and network equipment health

  • Swapping or configuring Windows terminals

  • Verifying network functionality and connectivity
    

• Good understanding of basic networking concepts including configuration fundamentals LAN/WAN basics ports subnets and VLAN awareness.
  

• IT Operations & Projects

• SaaS platform audits

• Licensing reviews

• Automations and workflow improvements

• Security or incident-related checks

• General optimization of IT systems and processes

• Maintain accurate IT documentation runbooks and process guides.
  

Qualifications

• Comfortable working in a fast-paced environment.

• 13 years of professional IT support or junior IT engineering experience.

• Exposure or hands-on experience as an admin in multiple SaaS platforms (Google Admin Kandji Meraki Slack Admin etc.).

• Strong troubleshooting ability across both software and hardware.

• Solid understanding of:

  • macOS and Windows environments

  • Basic networking and configuration

  • Identity/access management concepts

• Strong customer service mindset with clear communication skills.

• Ability to work independently in a remote-first environment.

• Valid drivers license and ability to travel within the GTA (Mississauga & Downtown Toronto)

• Ability to lift up to 40 lbs.

Experience or exposure with administering several of the following platforms is required:

• Google Admin / Google Workspace

• Kandji

• Cisco Meraki

• Slack Admin

• Atlassian (Jira/Confluence)

• Datadog or similar monitoring tools

• Tailscale

• ESET CrowdStrike or similar security/EDR platforms

• Additional SaaS tools as needed

Benefits

• Full medical dental and vision benefits

• Maternity/paternity policy

• 4 weeks vacation (3 weeks anytime 1 week during the holidays)

• Competitive compensation

• Stock option grant

• Remote first work from anywhere in Canada

• Incredible culture powered by a highly collaborative and high-performing team

• Large impact at an early-stage technology company

• Professional development opportunities working closely with founders and the senior leadership team

Location: Greater Toronto Area Hybrid. 12 on-site visits per month with additional visits as needed for troubleshooting or hardware-related tasks On-site (Mississauga & Downtown Toronto)

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing