Program Manager-ServiceNow
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Job Location:
Santa Clara County, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Role - Program Manager-ServiceNow
Location - Santa Clara CA
Job Description -
Qualifications:
Qualifications:
- 10 years of experience in program/project management including 5 years managing large-scale IT programs.
- Proven experience in customer support systems and operations (e.g. Zendesk Salesforce Service Cloud custom support portals or internal ticketing systems).
- Deep familiarity with SAFe Agile including Agile Release Trains (ARTs) PI Planning and Lean Portfolio Management.
- Demonstrated ability to lead programs involving 5 10 Agile teams across geographies and business units.
- Strong experience in stakeholder management executive reporting and change management.
- Excellent organizational and communication skills.
- Self-starter with the ability to thrive in a fast-paced highly matrixed SaaS environment.
- SAFe Program Consultant (SPC) or SAFe Agilist certification.
- Experience with tools such as Jira Confluence Aha! Smartsheet and Miro.
- Background in enterprise SaaS product delivery.
- .Cross functional IT program management
- Executive reporting & communication
- Dependency management
- Experience with PI Planning
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
