Customer Support Specialist

JobTread

Customer Support Specialist

(Full time/ On Location in Dallas Texas/ Base Salary Bonus)

JobTread is searching for a Customer Support Specialist to join our growing team to work onsite at our headquarters in Dallas TX. This position is responsible for assisting with the implementation of new customer accounts responding to support requests and helping in other ways to ensure we are delivering the highest levels of customer service.

Strong Customer Support Specialists demonstrate high technical aptitude are great at working with Excel show strong attention to detail are friendly and approachable and demonstrate a willingness to go above and beyond to meet customer needs. We dont do the sit at home and work by yourself thing. Our team enjoys collaborating and being around other driven and motivated people. If you are looking for the opportunity to join a rapidly growing company in an entrepreneurial team-based environment come check us out!

Responsibilities:

• Reformat customer data and process imports into the JobTread platform
• Respond and resolve customer support requests and answer general system questions
• Assist with Zapier integrations to connect JobTread with other technologies
• Provide inbound phone and email support as needed
• Conduct product trainings via Zoom when Customer Success reps are unavailable
• Become a JobTread product expert and quickly learn ongoing product updates
• Contribute on-going feedback to improve customer implementation workflows
• Work closely with the Development Team to identify and communicate product issues and development requests

Ideal Candidates:

• Expert using Excel and can work through data formatting very quickly
• Strong attention to detail positive attitude and a clear communicator
• Ambitious resourceful adaptable entrepreneurial spirit and creative problem solver
• Thrive in a dynamic collaborative environment with a passion for achieving results
• You see problems coming and get in front of them; you follow up and gets things done
• Organized thorough efficient and complete tasks appropriately in a timely manner
• Ability to manage multiple projects simultaneously
• Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between
• Can be flexible with after-hours work on occasion for specific customer needs
• Prior work experience or knowledge of the construction industry is a plus
• Experience with productivity tools like Salesforce Slack etc also a plus
• Bachelors Degree or equivalent experience preferred

Perks:

• Join a small growing team as an early team member.
• Upward career mobility at a high-growth startup.
• Make an impact and advance your career development.
• Opportunity to become an innovator and solve real-world problems for construction.
• Creative and entrepreneurial working environment
• Work every day with successful smart and highly motivated people.
• Electronic standing/sitting desks with top of the line secondary monitors.
• Weekly Team Lunch Happy Hours and other team events.
• Casual dress code.
• Flexible schedule.

Benefits & Pay:

• $65-72K/year base with $8k potential bonus opportunity.
• Dental health and vision insurance
• Paid training
• Travel reimbursement
• Vacation and other Paid Time Off

About JobTread:

JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes from pre-construction through to project completion.

Our full suite of features includes everything construction businesses need to manage their jobs team members documents photos customers vendors and sub-contractors all in one place. And our budget-first approach creates financial transparency at every stage of a project. Get organized complete your projects on time and increase your profits with JobTread.

JobTreads mission is to leverage technology to create more profitable construction companies. Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas TX right off Interstate 635 & Coit Rd.

JobTread is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.