L2 Support Engineer – Solumina

Houston, MS - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Position 1: L2 Support Engineer Solumina

Location: Houston TX

Note: Please look for L2 support engineers with experience in either Solumina or any other MES Tools like (Opcenter FactoryTalk DELMIA Plex and AVEVA).

Role Overview:

The Solumina L2 Support Specialist will focus on operational support and system sustainment activities for existing Solumina implementations. This role ensures system stability manages upgrades and resolves operational issues to maintain high availability and performance. Unlike implementation-focused roles this position emphasizes post-deployment support configuration management and continuous improvement.

Required Qualifications:

Configuration Management: Maintain and update system configurations in alignment with business requirements and compliance standards.
SQL/Data Management: Perform data analysis troubleshoot database issues and support integrations between Solumina and other enterprise systems.
System Adoption & Operations Support: Address user issues provide guidance for system usage and ensure smooth day-to-day operations.
Version & Release Management: Plan coordinate and execute upgrades patches and release deployments with minimal disruption.
Incident & Problem Resolution: Investigate and resolve L2-level incidents escalating to L3 or vendor support when necessary.
Performance Monitoring: Track system health identify bottlenecks and implement corrective actions.
Documentation & Knowledge Base: Maintain detailed documentation for configurations processes and troubleshooting guides.
Collaboration: Work closely with internal teams and vendors (including iBase-t) for escalations and enhancements.

Role Pre-Requisites:

Bachelors degree in Computer Science Information Systems or related field.
5 7 years of experience in application support or L2 roles for enterprise systems (MES ERP PLM preferred).
Strong knowledge of SQL data analysis and system integrations.
Familiarity with version control release management and configuration tools.
Excellent troubleshooting and problem-solving skills.
Ability to work under pressure and manage multiple priorities.
Strong communication and documentation skills.

Preferred Experience:

Exposure to Solumina or similar MES platforms.
Understanding of ITIL processes for incident problem and change management.
Experience with scripting or automation for system maintenance.
Knowledge of manufacturing or aerospace industry processes is a plus.

Position 1: L2 Support Engineer Solumina Location: Houston TX Note: Please look for L2 support engineers with experience in either Solumina or any other MES Tools like (Opcenter FactoryTalk DELMIA Plex and AVEVA). Role Overview: The Solumina L2 Support Specialist will focus on operational suppor...