Casino Operations Manager

Job Summary:

Responsible for the management of Slots and Table Games Operations ensuring that the departmental goals are achieved and maintained. Sets strategic direction for slots and table games business. Develop short and long-range plans that contribute to excellent customer service and increase revenues while maintaining appropriate expense margins. Responsible for ensuring a fair and consistent environment for scheduling performance management and procedures for our largest department. Develop systems and procedures to ensure that all regulatory compliance and gaming regulations are consistently executed upon.Responsible for the selection training and management of high-quality team members.

Qualifications:

• A minimum of four years of relevant gaming experience is required.
• Must have knowledge of casino rules procedures and regulations for the Gaming Department.
• Excellent customer service and employee skills are essential.
• Must have prior Table Games Manager experience and a working knowledge of general Slot business and accounting procedures.
• Must have knowledge of casino rules procedures and regulations pertaining to Casino Operations.
• Extensive knowledge of Slot and Table Game Operations preferred
• Must possess excellent analytic managerial organizational and administrative skills.
• Must be able to get along with co-workers and work as a team.
• Reviews table games performance and execute remedial action when necessary.
• Develop and recommend changes in the physical layout of table games area to promote the most effective utilization of equipment personnel and floor space.
• Establishes and administers procedures pertaining to the proper coordination of all operating activities relating to all table games with special emphasis on the security of company funds.
• Determines personnel requirements of the department and establishes or approves shift schedules to provide maximum service to patrons consistent with operational or seasonal demands.
• Establishes and administers safety policies and procedures pertaining to the table games department and assures adherence to these policies and procedures.
• Analyzes evaluates and submits proper reports for the purchase of new equipment within the guidelines of the departments budgets.
• Prepares annual budgets and operating forecasts; prepares regular and special reports; maintains necessary records and files.
• Counsels guides and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodic performance reviews of assigned personnel.
• Must present a well-groomed appearance.

Essential Job Functions:

• Reviews and recommendations for policy changes to the Casino Operations Director.
• Reviews and implements the departmental internal security.
• Manages the day-to-day operating activities of casino operations slots and table games.
• Reviews slot machine and table games performance and executes changes when necessary.
• Develops and recommends changes in the physical layout of slot machines and gaming areas to promote the most effective utilization of equipment personnel and floor space.
• Establishes and administers procedures pertaining to the proper coordination of all operating activities relating to all casino games with special emphasis on the security of company funds.
• Determines personnel requirements of the departments and establishes or approves shift schedules to provide maximum service to patrons consistent with operational or seasonal demands.
• Establishes and administers safety policies and procedures pertaining to the gaming departments and assures adherence to these policies and procedures.
• Analyzes evaluates and submits proper reports for the purchase of new equipment within the guidelines of the individual gaming departments budgets.
• Prepares annual budgets and operating forecasts; prepares regular and special reports; maintains necessary records and files.
• Counsels guides and instructs assigned personnel in the proper performance of their duties. Prepares and coordinates the periodic performance reviews of assigned personnel.
• Recommends personnel changes in assigned areas including the hiring promotion demotion and release of staff. Recommends wage and salary adjustments within established limits. Approves vacations and recommends leaves of absence.
• Develops and oversees that game utilization and occupancy metrics are used to devise an optimal schedule for staffing.
• Ensures customer service goals are met or exceeded.
• Acts as a role model always presenting oneself as a credit to Harrahs and encourages others to do the same.
• Acts as the property leader for our companys Responsible Gaming program.
• Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member front or back of house should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up look around (head on a swivel); look for opportunities to greet guests and others; please remember that when you are on the floor you are on stage.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read write speak and understand English.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed professional appearance.
• Meets the attendance guidelines of the job and complies with all state federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

Physical Mental & Environmental Demands:

• Must be able to work inside and continuously maneuver around office area and throughout the casino property.
• Must be able to bend crouch kneel twist lift stoop reach and work at a desk when performing administrative functions.
• Must be able to work in areas containing secondhand smoke dust loud noises and bright lights.

Harrahs reserves the right to make changes to this job description whenever necessary. It is our policy to provide equal employment opportunity to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information or marital status. This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Preference is given to qualified Iowa tribal members and members of other federally recognized tribes.