Sales Operations Specialist

This role is based in our New York office.

Join our dynamic team as a Sales Operations Specialist where youll play a pivotal role in ensuring seamless post-sales operations and delivery excellence. This unique position combines comprehensive data quality management with internal customer success operations serving as the critical bridge between sales completion and flawless event delivery.

Youll be responsible for maintaining data accuracy throughout the entire contract lifecycle while overseeing deliverable tracking and execution for our event sponsors. This role requires exceptional precision and organizational skills as your work directly supports critical business functions across Sales Customer Success Marketing Finance and Event Operations teams.

Responsibilities

Order Management & Data Quality Excellence

• Maintain data accuracy throughout the entire contract lifecycle from post-sale through event completion
• Review and process fully executed event contracts within Salesforce ensuring seamless integration and full compliance
• Manage comprehensive product inventory tracking throughout the sales order process including sponsorship inventories and detailed floor plans
• Facilitate clean handover of sales order information to fulfillment and delivery teams
• Oversee quality control for client billing and invoicing processes serving as the primary point of contact for sales teams on all billing matters
• Manage the sales order amendment process to ensure changes are accurately reflected throughout the complete event lifecycle
• Conduct thorough audits and reconcile data disparities across multiple systems

Process Optimization & Collaboration

• Collaborate effectively with Sales Marketing Customer Success and Event Operations teams to confirm contract status and ensure timely delivery of onsite event requirements
• Identify and implement strategic process improvements to enhance overall revenue operations efficiency
• Develop and maintain standardized procedures and comprehensive documentation
• Monitor compliance with established policies and procedures across all operations

Deliverable Tracking & Execution

• Track client deliverables using internal systems and maintain accurate reporting of deliverable status
• Support and maintain our digital event platform to ensure optimal functionality and client experience
• Collaborate with event support teams (Content Marketing Operations Registration) to ensure successful program delivery
• Ensure timely and accurate distribution of event leads and post-event deliverables
• Support comprehensive event rebook processes collateral management and tracking from the beginning of the event lifecycle through completion

Internal Client Support & Operations

• Respond to internal client questions and provide technical support for digital platform issues
• Provide responsive triage and support to sales teams by addressing specific client delivery requests
• Partner with Event Operations teams to deliver excellent service standards
• Connect internal stakeholders with appropriate resources and information
• Support conference exhibitor management through internal systems coordination

Qualifications :

Essential Experience & Skills

• 2-3 years of demonstrable experience in a quality control environment with focus on data accuracy delivery excellence reporting precision and reconciliation of programs
• Experience in Account Management Customer Support or Operations roles
• Exceptional organizational abilities with proven capability to balance multiple complex projects while maintaining absolute attention to detail
• Strong focus on accuracy and timeliness of deadlines and delivery requirements
• Proficiency with CRM systems preferably Salesforce
• Ability to communicate solutions clearly and effectively to peers and management
• Excellence in cross-departmental collaboration and stakeholder management
• Strong analytical and problem-solving abilities
• Ability to thrive in fast-paced environments while managing multiple priorities simultaneously

Preferred Qualifications

• Experience in B2B events or technology industry
• Knowledge of billing or revenue operations processes
• Advanced Salesforce platform knowledge

Additional Information :

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at

Our benefits include:

• Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active colleague groups and networks promoting a positive supportive and collaborative work environment
• Broader impact: take up to four days per year to volunteer with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years plus 10 national holidays a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits including a 401k match health vision and dental insurance parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance mental health first aiders free access to a wellness app and more
• Recognition for great work with global awards and kudos programs
• As an international company the chance to collaborate with teams around the world

The salary range for this role is $65000 - $70000 based on experience. 

This posting will automatically expire on December 15th 2025. 

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.

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Remote Work :

No

Employment Type :

Full-time