Coordinator, Information Technology (Technical Support Services)
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Job Location:
Fort Myers, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Qualifications
- Bachelors degree in information systems computer engineering or a related field.
- Five (5) years of experience with procurement and contract management and development and oversight with enterprise technology vendors and solutions including development of specifications solicitations and direct negotiation.
- Five (5) years of experience in industry-standard system security practices and protocols and development of internal security policies.
- Direct experience in developing and managing enterprise disaster recovery/business continuity plans.
- Direct experience in implementing Agile project management concepts for IT operations projects preferred. Project Management Institute Project Management Professional (PMP) certification preferred.
- Valid Florida Drivers License.
Such alternatives to the above qualifications as the Board may find acceptable.
KNOWLEDGE SKILLS AND ABILITIES:
- Knowledge of computing hardware/software and audio-visual equipment.
- Oral and written communication skills.
- Ability to work with diverse groups of people.
- Knowledge of and experience with industry-standard computer applications.
- Ability to safely operate a motor vehicle up to and including large vans or (non-CDL) delivery trucks.
- Ability to work independently with minimal direction or direct oversight.
- Ability to deliver high-quality customer service in a timely and professional manner.
- Knowledge of industry-standard productivity communication and project management tools and techniques.
- Knowledge of industry-standard networking technologies procedures and
Responsibilities
- Direct coordinate and manage end-user technical support services for all supported District technology systems.
- Manage the development oversight and continuous improvement of technical support processes at the school and District levels for all support services provided by District staff and support contractors.
- Manage vendor compliance with support procedures and service-level agreements (SLAs).
- Manage development training and oversight of District-wide technology inventory processes.
- Maintain knowledge of evolving trends in the technology industries with specific focus on the K-12 vertical.
- Manage development of specifications for formal procurement solicitations and/or manage direct vendor negotiation processes for the procurement of new technical solutions.
- Manage contracts and vendor relationships for all client-side technologies.
- Manage procurement accounting inventory and distribution of technology to schools and departments through the District Technology Plan project.
- Support and develop department staff by providing advice and coaching and identifying educational opportunities.
- Lead efforts to increase team effectiveness by identifying and implementing best practices developing processes and identifying systems and toolsets that increase functionality productivity and compliance.
- Collaborate to develop and maintain the organizations disaster recovery and business continuity plan.
- Direct supervise and evaluate performance of department staff related to specified area of responsibility.
- Develop and deliver training in classroom and distance learning environments.
- Communicate with related agencies including federal state and local to ensure the department is in compliance with related laws codes and regulations.
- Direct and supervise contractors providing client-side installation and repair services for District technology.
- Monitor school technical support staff performance to identify training needs and provide targeted instruction.
- Complete and maintain industry and manufacturer specific technical certification(s).
- Maintain the confidentiality of records and District information in accordance with local state and federal laws.
- Utilize common industry and organizational tools for project management technical support documentation and communication.
- Generate creative solutions to District challenges.
Revised
Additional Job Information
U15$36.38 8 hours 255 days
Compensation may increase based upon relevant education and experience.
Required Experience:
IC
Key Skills
- Network security
- Active Directory
- Customer Service
- Information Technology
- desk support
- Access Points
- Windows
- Phone Calls
- Troubleshoot
- User Accounts
- laptops
- Setup
- hardware
- Technical Support
