Manager, Sales Support Coordinator

As the Manager Sales Support Coordinator you will be instrumental in leading a team dedicated to providing comprehensive sales support ensuring operational efficiency and fostering strong client relationships to drive sales success.

About the role

• Lead coach and develop a team of Sales Support Coordinators fostering a high-performance culture and ensuring continuous professional development.
• Oversee and optimize administrative organization within the sales support function streamlining processes and enhancing efficiency.
• Manage account relationships ensuring exceptional customer service and acting as a key point of contact for complex client inquiries.
• Develop and implement both short-term and long-term planning strategies for the sales support team aligning with overall sales objectives. Lead the onboarding process for new team members ensuring a smooth transition and rapid integration into the sales support function.
• Contribute to organizational development (OD) initiatives identifying areas for improvement and implementing best practices within sales support.
• Organize and coordinate various functions and projects within the sales support department ensuring timely and successful completion.
• Implement and manage performance management (PM) processes for the team including setting goals conducting reviews and providing constructive feedback.
• Deliver professional presentations to internal stakeholders and at times to clients showcasing sales support achievements and strategies.
• Provide direct sales support to the sales team assisting with various administrative and operational tasks to facilitate sales activities.
• Engage in sales account management activities supporting the sales team in nurturing and expanding client accounts.

About you

• University Education (Bachelors degree required).
• Proven experience in a leadership or managerial role within sales support or a related field. Preferred.
• Advanced Excel
• Salesforce experience.
• Demonstrated ability in Coaching and Onboarding new team members.
• Excellent skills in Administrative Organization and Organizing Functions.
• Experience with Long Term Planning and Short Term Planning.
• Familiarity with Organizational Development (OD) concepts and Performance Management (PM) methodologies.
• Exceptional Professional Presentation and communication skills.
• Solid understanding of Sales principles and Sales Account Management.
• A strong commitment to providing effective Sales Support.

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Whats in it For You

• Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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