L2 Support Engineer (GWS and M365) | UK | WFH
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Job Location:
National Capital Region - Philippines
Monthly Salary:
PHP 60000 - 120000
Experience Required:
3years
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
- Provide remote technical support for desktops mobile devices and cloud services.
- Troubleshoot and resolve hardware software and networking issues promptly.
- Manage user accounts permissions and security settings in GWS and M365.
- Perform system updates patching and routine maintenance.
- Maintain accurate ticketing and documentation in Autotask or similar ITSM tools.
- Collaborate with global teams and escalate issues when necessary.
- Collaborative Team Environment Work with a supportive global team that values knowledge sharing and innovation.
- AI-First & Security-First Mindset We leverage AI-driven tools and automation to deliver smarter faster and more secure solutions for our clients.
- Continuous Learning Access to training certifications and exposure to cutting-edge MSP tools and security frameworks.
- Career Progression Clear pathways to advance from L1 to Senior roles and beyond
Requirements
- Minimum 3 years total IT experience with at least 2 years in an MSP environment.
- Proven hands-on experience with Google Workspace and Microsoft 365 administration.
- Strong knowledge of Windows and macOS troubleshooting.
- Familiarity with RMM/MDM tools (e.g. Datto RMM Intune)
- Networking Skills: Intermediate experience configuring routers switches and APs (especially Unifi) plus basic virtual networking in Azure GCP or AWS.
- Security frameworks: Essential 8 SMB1001 NIST CSF.
- MS-900: Microsoft 365 Fundamentals
- AZ-900: Microsoft Azure Fundamentals
- Additional Advantageous Certifications:
- Google Workspace Administrator
- CompTIA Security Network or ITIL Foundation
- CISSP or similar security certifications
Benefits
- HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
- Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
- Employee Engagement Activities: Year-End Party Family Day Team Building and more!
Required Skills:
What You Bring Were looking for someone who: Strict Qualification Requirements for Level 2 IT Support Technician Must-Have Experience 3 years IT (2 in MSP) strong GWS & M365 skills. Minimum 3 years total IT experience with at least 2 years in an MSP environment. Proven hands-on experience with Google Workspace and Microsoft 365 administration. Strong knowledge of Windows and macOS troubleshooting. Familiarity with RMM/MDM tools (e.g. Datto RMM Intune) Highly Desirable (Edge Over Other Candidates) Networking Skills: Intermediate experience configuring routers switches and APs (especially Unifi) plus basic virtual networking in Azure GCP or AWS. Security frameworks: Essential 8 SMB1001 NIST CSF. Preferred Certifications (not required) MS-900: Microsoft 365 Fundamentals AZ-900: Microsoft Azure Fundamentals Additional Advantageous Certifications: Google Workspace Administrator CompTIA Security Network or ITIL Foundation CISSP or similar security certifications
Required Education:
Bachelors Degree
Company Industry
IT Services and IT Consulting
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
