L2 Support Engineer (GWS and M365) | UK | WFH

Staff Domain Inc.

Job Location:

National Capital Region - Philippines

Monthly Salary: PHP 60000 - 120000

Experience Required: 3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Setup and Location: Work From Home

Work Schedule: 9:00 AM 6:00 PM UK GMT 5:00 PM 2:00 AM PHT

Employment Type: Full-Time

Ready to do work that actually excites you

We are a growing Managed Service Provider (MSP) delivering IT and cybersecurity solutions to SMB clients. We are hiring IT Support Engineers at Level 2. The Level 2 role is a great opportunity for those building their IT skills where a foundational knowledge of Google Workspace or Microsoft 365 is required

What Youll Do

Youll be the kind of person who:

Core MSP Responsibilities

Provide remote technical support for desktops mobile devices and cloud services.
Troubleshoot and resolve hardware software and networking issues promptly.
Manage user accounts permissions and security settings in GWS and M365.
Perform system updates patching and routine maintenance.
Maintain accurate ticketing and documentation in Autotask or similar ITSM tools.
Collaborate with global teams and escalate issues when necessary.

Our Culture & Career Growth

Collaborative Team Environment Work with a supportive global team that values knowledge sharing and innovation.
AI-First & Security-First Mindset We leverage AI-driven tools and automation to deliver smarter faster and more secure solutions for our clients.
Continuous Learning Access to training certifications and exposure to cutting-edge MSP tools and security frameworks.
Career Progression Clear pathways to advance from L1 to Senior roles and beyond

Requirements

What You Bring

Were looking for someone who:

Strict Qualification Requirements for Level 2 IT Support Technician

Must-Have Experience 3 years IT (2 in MSP) strong GWS & M365 skills.

Minimum 3 years total IT experience with at least 2 years in an MSP environment.
Proven hands-on experience with Google Workspace and Microsoft 365 administration.
Strong knowledge of Windows and macOS troubleshooting.
Familiarity with RMM/MDM tools (e.g. Datto RMM Intune)

Highly Desirable (Edge Over Other Candidates)

Networking Skills: Intermediate experience configuring routers switches and APs (especially Unifi) plus basic virtual networking in Azure GCP or AWS.
Security frameworks: Essential 8 SMB1001 NIST CSF.

Preferred Certifications (not required)

MS-900: Microsoft 365 Fundamentals
AZ-900: Microsoft Azure Fundamentals
Additional Advantageous Certifications:
Google Workspace Administrator
CompTIA Security Network or ITIL Foundation
CISSP or similar security certifications

Benefits

Why Youll Love Working Here

HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
Employee Engagement Activities: Year-End Party Family Day Team Building and more!

Lets Talk

If youre thinking this sounds like meit probably is. Click apply. We cant wait to meet you.

Required Skills:

What You Bring Were looking for someone who: Strict Qualification Requirements for Level 2 IT Support Technician Must-Have Experience 3 years IT (2 in MSP) strong GWS & M365 skills. Minimum 3 years total IT experience with at least 2 years in an MSP environment. Proven hands-on experience with Google Workspace and Microsoft 365 administration. Strong knowledge of Windows and macOS troubleshooting. Familiarity with RMM/MDM tools (e.g. Datto RMM Intune) Highly Desirable (Edge Over Other Candidates) Networking Skills: Intermediate experience configuring routers switches and APs (especially Unifi) plus basic virtual networking in Azure GCP or AWS. Security frameworks: Essential 8 SMB1001 NIST CSF. Preferred Certifications (not required) MS-900: Microsoft 365 Fundamentals AZ-900: Microsoft Azure Fundamentals Additional Advantageous Certifications: Google Workspace Administrator CompTIA Security Network or ITIL Foundation CISSP or similar security certifications

Required Education:

Bachelors Degree

Setup and Location: Work From HomeWork Schedule: 9:00 AM 6:00 PM UK GMT 5:00 PM 2:00 AM PHTEmployment Type: Full-TimeReady to do work that actually excites you We are a growing Managed Service Provider (MSP) delivering IT and cybersecurity solutions to SMB clients. We are hiring IT Support Engine...