Customer Service Advisor, Entry (2 Year Term)

Whitehorse - Canada

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Everyday a new adventure!

Division: Customer Accounting ATCO Electric Yukon

Location: Whitehorse YT

Duration: 2 Year Term

What We Offer:

Salary starting at $2749.60 bi-weekly
Flexible benefits from first day of employment
An additional 5.2% northern allowance
$660/month Northern Allowance
Additional 5 days vacation for North of 60 positions
A supportive team environment with opportunities for professional growth and skill development
This term position has the potential to open the door to other opportunities within our company

Why Work Here:

Joining the ATCO Electric Yukon Team means being part of a community of people inspiring change on a global scale. Its meaningful work that can only be accomplished by helping each other as we collectively look to the future. Collaborating and being professional down to earth and caring for one another and for the communities we serve is central to our core values and cultivates a sense of belonging. We treat people with respect entrust them to always be their best and take every opportunity to ensure they feel part of our community.

About the Role:

Are you passionate about delivering exceptional service and making a positive impact in your community Join us at ATCO Electric Yukon as a Customer Service Advisorunder the general supervision of the Program Manager Renewables and Grid Modernization youll be the first point of contact for residential commercial and rural customers within the ATCO Electric Yukon service area.

In this dynamic role youll handle a wide range of inquiries service requests and concernsensuring every interaction is prompt personalized and professional. Youll play a key role in strengthening our customer relationships and enhancing ATCOs reputation as a trusted and community-focused energy provider.

What Youll Do:

Connect with customers in person over the phone and through email to assist with billing questions service requests and account changes like connections or disconnections.
Monitor customer accounts and take appropriate action when needed - ensuring fair timely and effective outcomes.
Collaborate with customers social agencies government partners and Yukon First Nations to share information and resolve service-related concerns.
Coordinate field service work and manage work orders using our billing system to ensure smooth operations.
Process payments prepare deposits and ensure accurate financial transactions.
Maintain and update electronic records track key data and support reporting and analysis.
Embrace opportunities to learn new technologies and expand your knowledge of the utility industry.

What You Bring:

High School Diploma or equivalent is required.
Minimum one (1) to three (3) years of progressive office administration experience within a computerized environment.
Working knowledge of MS Outlook MS Word and MS Excel as well as Oracle platforms.
Accurate computer keyboarding and calculator keying skills.
Experience handling cash and knowledge of cash balancing procedures.
Basic knowledge of company policies and practices.
Aptitude for prioritizing work in a fast-paced work environment.
An orientation to deliver excellent customer service both in person and on the phone.
Excellent interpersonal communication and problem-solving skills when dealing with internal and external customers.
An ability to deal with confrontation and diffuse emotional situations.
An ability to work professionally and maintain confidentiality of customer information.

We would like to thank everyone for their application; however only those being considered for an interview will be contacted.

ATCO Electric Yukon is part of ATCO Ltd. With approximately 6000 employees and assets of $23 billion ATCO is a diversified global holding corporation with investments in Structures & Logistics (workforce housing innovative modular facilities construction site support services and logistics and operations management) Energy Infrastructure (electricity generation transmission and distribution; natural gas transmission distribution and infrastructure development; energy storage and industrial water solutions; and electricity and natural gas retail sales) Transportation (ports and transportation logistics) and Commercial Real information can be found at.

ATCO is proud to be an equal opportunity qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status veteran status sexual orientation gender identity or any other characteristic protected by our website for more information.

In the spirit of reconciliation we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honor and respect the diverse history languages ceremonies and culture of the Indigenous Peoples who call these areas home.

Required Experience:

Unclear Seniority

DescriptionEveryday a new adventure!Division: Customer Accounting ATCO Electric YukonLocation: Whitehorse YTDuration: 2 Year TermWhat We Offer:Salary starting at $2749.60 bi-weeklyFlexible benefits from first day of employmentAn additional 5.2% northern allowance$660/month Northern AllowanceAddition...