Service Administrator

Meadowbrook - Australia

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

We provide the benefits you expect from a leading national company but what makes us different

Rewarding Work Being leaders in our industry we offer a diverse fast-paced work environment.

Our Culture We offer the career opportunities of a large company with the tight knit family feel of a smaller team.

Loyalty We want to see you reach your potential and we would like to help you get there!

About Us

National Pump & Energy (NPE) are proud to be leaders in the provision of pump power and water treatment solutions. As an industry leader our reputation has been built on products and services delivered by people who are passionate about quality reliability and attentiveness.

About the role

Were offering an exciting opportunity for a motivated and detail-oriented Service Administrator to become part of our Meadowbrook team. If youre enthusiastic adaptable and thrive in a dynamic environment this could be the perfect role for you.

In this position youll play a key role in supporting branch operations through a variety of administrative tasks. Responsibilities include coordinating fleet maintenance managing documentation for customer repair equipment and overseeing the day-to-day administrative functions of the service department.

Key Responsibilities

Collaborate with the Workshop Supervisor to support the effective operation of the service department including completing relevant service and administrative tasks as needed
Provide friendly and professional customer assistance as the first point of contact for all service-related enquiries phone calls and general customer service enquiries
Oversee all incoming service requests and customer repair jobs including booking freight and generating reports to ensure efficient progression through the service department
Ensure timely collection and processing of all branch-related documentation such as timesheets Take 5s pre-starts JSAs and job sheets
Timely co-ordination validation and processing of purchase orders and supplier invoices
Assist with booking of branch personnel training medical accommodation travel and site access requirements
Manage inventory by allocating stock to workshop jobs maintaining appropriate stock levels and conducting regular stocktakes in conjunction with logistics officer.
Assist the HSE & HR departments in administrative duties to ensure compliance with relevant legislative obligations
Provide support to the Rental Coordinator and assist with Branch Administration tasks based on operational needs including acting as leave coverage when required.
Collaborate with key stakeholders to help achieve business objectives offering administrative assistance as needed. Accurately maintain all service and repair records and other documentation associated with fleet maintenance
Communicate with customers to keep them informed on the status of their repairs including updating relevant customer portals.
Manage and maintain open job cards to ensure up-to-date tracking
Prepare job costing documentation for the Workshop Supervisor including reviewing and correlating external quotes and pricing before submission to customers
Manage & submit Capex paperwork as and when required in line with company policies & procedures.
Process and manage invoicing for all customer repair work including monthly revenue forecasting.
Delivering exceptional customer service to both our internal and external customers
Other duties as directed by your supervisor.

Skills and Experience

Essential:

Current Drivers License.
Proactive and forward-thinking mindset
Strong attention to detail
Excellent time management skills with the ability to prioritise tasks effectively while maintaining accuracy
Advanced Microsoft Office Suite skills
Strong verbal and written communication abilities
Capable of working independently demonstrating initiative and adaptability with minimal supervision

Desirable:

Experience in Rental Mining or Construction (or similar) Industries
Certificate III Business Administration (or similar)
Experience in Insphire.
Forklift License

Benefits

We believe in providing great employee experience. Therefore we invest in perks benefits and experiences to make the employee journey the best it can be. You will be offered the following benefits and more:

Opportunity to grow within the business and own what you do
Complimentary Employee Assistance Program for staff and their family
Great savings on Private Health Insurance Gym Membership
Generous discounts available on our online employee portal (Save $ at popular retailers including JB Hifi Event Cinemas and many many more!)

Still curious about what makes NPE a great place to work Get the inside scoop about #LifeatNPE from our team by checking out employee ratings on SEEK.

For further information on the role contact Applications close soon dont delay apply today!

We will be using our own recruitment methods no agencies regarding this role please.

Required Experience:

We provide the benefits you expect from a leading national company but what makes us differentRewarding Work Being leaders in our industry we offer a diverse fast-paced work environment.Our Culture We offer the career opportunities of a large company with the tight knit family feel of a smaller te...