Technology Support I Bilingual Spanish or Portuguese
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Embark on a dynamic career in tech support where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.
As a Technology Support I team member in the Payments Solutions Center group you will ensure the operational stability availability and performance of our production application flows. Be part of the team responsible for troubleshooting maintaining identifying escalating and resolving production service interruptions for all internally and externally developed systems ensuring a seamless user experience. Specifically you will provide 24/7 support to clients that leverage digital end-to-end solutions that help them manage their business and working this role you will serve as a primary support contact for internal and external clients utilizing various digital channels and Host to Host based services for both transaction initiation and reporting. You will be required to manage interactions with business partners at all levels and across multiple lines of business. You will also be responsible for ensuring daily tasks are completed.
Job responsibilities
- Own/Manage work queues (phone/email/internal case) required daily tasks and established service level agreements and troubleshoot and investigate client technical and transactional inquiries
- Proactive outreach to clients and internal partners to address processing errors or in support of platform changes
- Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
- Assist in the improvement of operational stability and availability through participation in problem management
- Assist in monitoring production environments for anomalies and address issues using standard observability tools
- Identify and document basic issues and potential solutions for business and technology stakeholders
- Support the management of incidents problems and changes in technology applications or infrastructure and escalate in compliance with firm policy and processes
Required qualifications capabilities and skills
- 1 years of experience or equivalent expertise in troubleshooting resolving and maintaining information technology services
- Flexibility to work in a 24/7 hybrid work environment across various shifts starting from 7 am - 12 pm Monday through Friday
- 1 years of Customer Service experience
- Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud
Proven written and oral communication skills with an ability to communicate and interact with various levels and translate complex requirements into simple guidance
Preferred qualifications capabilities and skills
- Bilingual - fluency in either Spanish/English or Portuguese English
- 1 years of technical support experience
- Exposure to one or more general-purpose programming languages or automation scripting
- Exposure to Information Technology Infrastructure Library (ITIL) framework
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
