Strategic Operations Manager

Salary $75000 year

Do you have a passion for making a difference in someones life Are you looking for an opportunity to use your skills experience and empathetic nature to work for a progressive forward-thinking and family-owned company where creativity is encouraged Are you goal driven Then the Strategic Operations Manager position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Oversee support and improve Manhattan based Career Center operations data analysis process creation and implementation.

Works with the Upper Manhattan Workforce1 Center to strategically plan develop and implement goals in a structured and collaborative way

Collaborates with Upper Manhattan Workforce1 Center Director to enhance and implement processes conducive to goal attainment

Supports Workforce1 Center Director with staff oversight funder communication and center operating policies

Communicates directly with funder staff on all performance aspects of the Upper Manhattan Workforce1 Career Center

Oversees production of boroughwide KPI dashboards

Oversees the central data reporting function that monitors and communicates progress against the quarterly and annual goals

Oversees various funder-related initiatives including Construction Site Safety training and multiple grant initiatives

Analyzes reports and key performance indicators and provides suggestions for continuous improvement

Utilizes historical data to determine key measurables and activity outputs to ensure goals are reached

Facilitates training on program-specific operating guide and database

Conducts internal training on data management and sales and recruitment best practices

Performs detailed analysis on current policies and procedures

Creates implements and reviews policies to ensure center compliance

Conducts companywide internal ISO 9001 audits for the Upper Manhattan Workforce1 Career center

Reviews and maintains quality assurance for all program data entry through scheduled quality assurance checks

Leads center planning initiatives and provides recommendations on critical strategic decisions

Ensures that customer flow service delivery and data management are efficient and effective

Conducts departmental audits on policies and procedures to streamline centers operational effectiveness

Strategically facilitates business-driven job placements as an active member of the Centers leadership team

Provides regular status reports and other requested data for the Directors of the Manhattan based Workforce1 Career Centers

Prepares completes and submits all data and reporting requirements to the Department of Small Business Services

Excellent communication and problem-solving skills

Ability to gather and synthesize information from a wide variety of people and sources

At least 5 years of professional experience including 3 years of management or supervisory experience

Experience managing large scale projects and driving change initiatives including efforts requiring as-is process mapping and the design and rollout of new processes and standard operating procedures

Proficiency in Microsoft office with high proficiency in Microsoft Excel

Bachelors degree in business administration management science organizational behavior operations statistics or similar field is optimal. Masters degree in these fields is preferred.

Bring your expertise to EDSI and live our values every day: Show Up Smile and Support!

EDSI is a progressive forward-thinking family-owned company that is B Corp Certified.