At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned:

• Represents company to external and internal customers Process and follow up on customer orders in compliance with current policies procedures and work instructions Monitor and follow up on financial (payment) situations ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers Support sales contracts and related documentation Develop and maintain close day-to-day relationships with distributors and service providers Maintain accurate Customer and Material Master Files Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements.
• Manage web-based ordering or registrations confers with management regarding customer credits returns goods for credit identifies quality assurance complaints and writes price differentials on mail orders.
• Manage inventories at customer facilities using EDI (electronic data interchange) forecasting replenishment and inventory systems focusing on stock and allocation issues to maximize service levels.
• Management of customer complaints and return process Coordination on warranty issues Maintenance of return acceptance criteria Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers.
• Support organizing of excellent efficient third-party warehousing & distribution operations.
• Support of establishing of effective quality management system.

Required Knowledge and Experience:

• Minimum 2 years work experience in Order Management / Customer Service in a multinational company. Work experience in Medical Device or Pharma
• SAP
• MS Office (Excel)
• Excellent communication skills and relationship-building abilities
• Wiling to Travel

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here