Technical Customer Support Agent
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role:
Were looking for friendly confident and customer-focused people to join our team as Customer Service this role youll be helping customers solving problems and making sure every interaction ends on a positive note.
What youll be doing:
- Answering customer questions and providing support
- Resolving issues in a calm professional and friendly way
- Communicating clearly and confidently over the phone
- Making customers feel heard valued and supported
- Working closely with your team to deliver great service
This is a full-time on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries resolve issues and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls and emails offering solutions to resolve concerns and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive professional team environment are essential aspects of this role.
Qualifications :
Experience in Customer Service Roles including Customer Support and Customer Satisfaction
Strong Interpersonal Skills such as effective communication and relationship-building
Solid Computer Literacy and the ability to work with various software and systems efficiently
Ability to handle customer complaints professionally and provide empathetic support
English level B2-C1.
Flexibility with night and overnight shifts.
Prior experience in a call center is advantageous but not mandatory.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
