Customer Service Representative Highland, VA
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Job Location:
Springfield, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
WeDriveUis the leader in shared mobility solutions that connect communities campuses and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The companys 5500 team members operate 4000 vehicles across 55 U.S. locations providing safe reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visit learn more about our company clients and career opportunities.
The Customer Service Representative is a key part of our Customer Service principal core competencies required for success in this position include: a customer focus;the ability to analyze and solve problems; sales and customer retention skills; and an effective understanding and use oftechnology.
Responsibilities:
- Responsible for acting as a liaison between the customer and the company
- Provide a world class customer experience to both internal and external customers via phone/email/chat
- Assist customers with service requests changes cancelation and other queries
- Resolve customer service issues via phone/email/chat
- Capture detailed customer charter requests and provide an accurate quotation
- Follow-up with leads via phone/email/chat
- Assist customers with single call issue resolution
- Ensure personal revenue goals and objectives are exceeded
- Directly contribute to department revenue goal attainment
- Other duties as assigned
Qualifications:
- High School graduate or equivalent
- Customer service experience in a contact/call center environment required
- Excellent oral communication skills to respond and present professionally to callers and visitors
- Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
- Strong interpersonal skills and excellent written and oral communication skills required
- Critical thinking and problem-solving skills are also required
- Excellent oral and written communication skills with excellent interpersonal skills
- Computer literacy preferably in word processing and spreadsheets
- Prioritization organization coordination and time management skills to coordinate and prioritize multiple tasks
- Prior logistics/charter sales experience preferred
- Transportation industry experience a plus
- Bilingual English/Spanish a plus
We Offer
Physical Health
- Exceptional Medical Dental Vision and Life Insurance benefits
Financial Health
- Competitive compensation packages
- 401(k) with 4% employer match
- Financial Wellness Tool
- Commuter Benefits
Emotional Health
- Employee Assistance Program (EAP)
- PTO for part-time and full-time positions
- Paid holidays
- Pet & Legal Insurance
Personal Development
- On-the-job training and skills development
- Internal transfer opportunities for career growth
*Benefits vary by position and location
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds skills and perspectives of our workforce we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract retain and develop the best talent available.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
WeDriveU is the leader in transportation solutions for communities, campuses and workplaces. We offer a range of shuttle and transit solutions including fixed route public transit, paratransit, commuter shuttles and demand responsive solutions as a private contractor to transit agenci ... View more
