Director of Information Technology

JOB SUMMARY

Directs and manages the implementation support enhancement and utilization of data and telecommunication systems utilizing internal corporate and vendor resources. Verifies that resources are utilized to the maximize profitability and customer satisfaction. Directs the activities and monitors the performance of the Information Technology. Partners with Corporate Information Technology and Property Senior Management to develop and implement policies and procedures that support the companys goals and objectives. Prepares and administers the departmental budget and forecasting. Provides guidance to the department in the following areas: demand management solution definition business analysis project management and service provider management. Verifies that the appropriate security and disaster recovery policies and procedures are implemented maintained and adhered to. Identifies solutions that may advance opportunities address pain points or further the business strategy. Coordinates the implementation of business processes data integrity audits and functional training to support use of business systems. Provides high level project and vendor oversight. Serves as liaison between departments and selected vendors as needed. Provides high level client relationship support to both departmental and property sales teams for all client events. Assists in the evaluation selection and implementation process for software hardware and/or consultants for specific projects when applicable.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Information Technology Computer Science or related major; 10 years experience in Information Technology Computer Science or related professional area.

OR

4-year bachelors degree from an accredited university in Information Technology Computer Science or related major; certified trainer; 5 years experience in Information Technology Computer Science or related professional area.

CORE WORK ACTIVITIES

Managing Technology

Directs and manages the implementation support enhancement and utilization of data and telecommunication systems utilizing internal corporate and vendor resources.

Verifies that resources are utilized to maximize profitability and customer satisfaction.

Directs the activities and monitors the performance of the Information Technology staff in support of computer operations operating systems database administration desktop/help desk support telecommunications data networks and system security. This includes cross training staff to provide consistent support.

Partners with Corporate Information Technology and Property Senior Management to develop and implement policies and procedures that support the companys goals and objectives.

Prepares and administers the departmental budget and forecasting.

Provides guidance to the department in the following areas: demand management solution definition business analysis project management and service provider management.

Verifies that the appropriate security and disaster recovery policies and procedures are implemented maintained and adhered to.

Identifies solutions that may advance opportunities address pain points or further the business strategy.

Coordinates the implementation of business processes data integrity audits and functional training to support use of business systems.

Provides high level project and vendor oversight.

Serves as liaison between departments and selected vendors as needed.

Provides high level client relationship support to both departmental and property sales teams for all client events.

Assists in evaluation selection and implementation process for software hardware and/or consultants for specific projects when applicable.

Forecasting and Complying with Financial Parameters

Analyzes communicates and implements property strategy to drive technology revenue and contribute to propertys overall business success.

Manages technology profit and loss.

Monitors and controls all technology-impacted revenues and expenses generated by the property including but not limited to: telecommunications HSIA business center technologies and A/V.

Verifies that property management has realistically budgeted CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

Advises and verifies that property management has adequately addressed technology needs in short- and long-term planning. Reviews vendor proposals and selects appropriate vendor for technologies/hardware.

Promoting and Providing Exceptional Customer Service

Delivers excellent customer service throughout the customer experience and encourages the same from other employees.

Reviews guest feedback with leadership team and verifies appropriate corrective action is taken.

Coordinates and communicates event details both verbally and in writing to the customer and property operations.

Responds to and handles guest problems and complaints. Uses personal judgment and expertise to enhance the customer experience.

Stays available to solve problems and/or suggest alternatives to previous arrangements.

Works to improve customer service by integrating obtained feedback and personal judgment into action plans.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Facilitates the development of creative solutions to overcome obstacles and verifies implementation to continually improve guest satisfaction results.

Managing and Conducting Human Resources Activities

Interviews selects and trains employees.

Appraises employees productivity and efficiency for the purpose of recommending promotions or other changes in status.

Provides for the safety and security of the employees or the property.

Monitors employee attendance and records absences/tardiness. Helps direct supervisors to achieve their own development goals.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.