Customer Support Specialist III (Ecommerce Operations)

Role Details

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

We are seeking a detail-oriented and proactive Customer Support Specialist IIIto support our commercial ecommerce this role youll manage data reporting merchandising workflows and retail operations while collaborating with cross-functional teams to ensure smooth execution and high-quality results.

This position is ideal for someone who enjoys working with data driving operational efficiency and partnering with multiple teams to deliver insights and improve processes.

What Youll Do:

• Manage and optimize dashboards reporting processes and data integrations for sales inventory and performance KPIs.
• Pull and analyze month-end and weekly inventory data to ensure accurate insights at store and warehouse levels.
• Support operational verification to confirm demand aligns with POS projections and orders are routed correctly.
• Maintain and track Retail Health Scores merchandising compliance and execution results.
• Oversee administrative platforms and processes including Bazaarvoice PIM updates price lists and ICT forms.
• Assist with trade spend reconciliation wire transfer verifications and other financial support tasks.
• Maintain retail calendars promotional timelines and execution schedules to ensure timely operations.
• Consolidate contracts retailer terms sales documents and other operational materials for organized access.
• Collaborate cross-functionally with sales operations accounting and merchandising teams to align execution and resolve issues.
• Provide leadership with reporting insights special project support and process improvement recommendations.
  

What We Expect From You:

• At least 2 years of experience working in a similar role
• Strong attention to detail and ability to manage complex datasets and reports.
• Excellent written and verbal communication skills for coordinating across teams and stakeholders.
• Highly organized able to prioritize tasks and meet deadlines consistently.
• Proactive problem-solving skills identifying and addressing issues before they escalate.
• Comfortable working with reporting dashboards data management platforms and administrative systems.
• Adaptable and able to thrive in a fast-paced dynamic environment.
• Collaborative mindset while capable of independent work when needed.
• Ability to support multiple operational areas including merchandising finance and retail execution.
• Analytical mindset with a focus on continuous improvement and operational efficiency.
• Passionate about supporting high-quality retail operations and enhancing customer experience.
  

What Youll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Attractive benefits package including medical dental and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• Be part of a people-first values-driven organization
• Work with innovative global partners and diverse teams
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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