Healthcare Account Manager

Healthcare Account Manager

Chichester Hospital Sales and Business Development Full Time

Up to 35000 per annum depending on skills and experience

37.5 hours per week

At Nuffield Health the UKs largest healthcare charity everything we give our patients members and customers would not be possible without you. Your passion your warmth your drive to make a difference. Whether its driving connected health helping the nation transforming experiences or building the career you want we give you the support to do it all. Join our journey. It starts with you.

As a Healthcare Account Manager you will;

Group Trading Strategy Execution and Planning:

• Execution of the Group Trading Strategy at local level through Local Key Account Management
• Delivering key initiatives
• Support in local insight and feedback of intelligence to inform Group Strategy
• Delivery of National Campaigns at local level ensuring optimal return on investment

Key account management:

• Effectively manage the relationship with referrers and increase revenue by undertaking value adding visits and by ensuring that Nuffield Healths Connected Health proposition and clinical capabilities are well understood
• Establish strong and productive multi-level relationships - Referrers Clinicians Practice Managers Secretaries and other key influencers
• Deliver the annual revenue plan for your allocated areas.
• To undertake effective and appropriate research and analysis both directly and through third party suppliers (where appropriate) to inform all proposals
• Identify opportunities (e.g. Acute Trusts with problematic waiting lists low Nuffield Health referrers with potential to increase etc.) and act on these to maximise Nuffield Health revenue
• Deliver account management principles and consultative selling skills in line with the Nuffield Sales Framework
• Implementing robust methodology and tools for consumer segmentation
• Establishing GP sales targets based upon external (e.g. ACORN Binleys) and internal datasets

Relationship management/engagement with consultants and third parties:

• Support in the delivery of the consultant account management programme to grow hospital business including initiatives to acquire new Consultants and specialities and to help support and grow Consultants practice

• Build and maintain relationships and profile with the local corporate community utilising the New Business Development Team and Corporate Team to create integrated service opportunities
• Develop relationships with the local media in agreement with the national PR and Communications Manager and develop and maintain a local PR strategy ensuring return on any investment is measured and proven

PR and Marketing:

• Support local marketing plans as Nuffield Health launches new facilities or service lines covering but not limited to engaging with Schools Business Parks Employers Medico-Legal firms etc.
• To lead the communication programme with primary care primarily the GP community across a defined geographical locations particularly promoting Insured Self-Pay and NHS business.

Sales:

• Develop and manage a primary care engagement plan to ensure awareness of Nuffield Health our services and our consultants addressing NHS teams CCGs GPs Practice Managers and other practice staff members physiotherapists and optometrists. Ownership of the local plan including tactical activities such as account management events and media channels to include Lunch and Learns GP Meetings and newsletters
• Develop and maintain the contact database through CRM
• Support the Hospital Director and NHS Relations / NSM / Corporate Affairs teams to maintain productive relationships with CCG commissioners and Trust capacity planners.

Customer Journey:

• Support the local referral process ensuring this is seamless from Primary Care networks into the Hospitals
• Consolidate feedback via Line Manager in order to inform process re-engineering and business change action plans

Day to Day operations:

• Day to day management of GP CRM ensuring all inputs delivered in line with the SOP (call input qualitative note taking database management)
• Delivery of Salesforce Standards and ensure compliance to process and reporting
• Ensuring 100% compliance of staff competence and relevant mandatory training within timelines and for all direct reports

One Nuffield:

• Articulate Our Values Our Purpose and Connected HealthSell our integrated service propositions to the local market in line with the Hospitals sales plan

Helping you feel good.

We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. Here you can choose from a range of fitness lifestyle health and fitness wellbeing rewards such as free gym membership health assessments retail discounts and pension options. At Nuffield Health we take care of whats important to you.

Join Nuffield Health and create the future you want today.

Applications will be considered as they are received and interviews will be arranged accordingly. We reserve the right to close adverts early for example where we have received an unprecedented high volume of applications. Therefore please apply early to ensure you are considered for the post.

It starts with you.