Customer Success Manager

Your Title: Customer Success Manager Enterprise Asset Management(EAM)

Job Location: Westminster CO; Portland OR

OurDepartment:Local Government Owner & Public Sector

Are you ready to be a part of theAssetLifecycleManagement(ALM)revolutionThis Customer Success Manager positionwill helpenablecommunitiestodesignbuildoperate andmaintaintheirassets andinfrastructurethrough GIS-centric solutions.

What You Will Do:

As aCustomer Success Manager youwill own the relationship withutilities andlocalgovernment customerstoensure customerretentioncontract renewal drive value and expansion. We are looking for a Customer Success Manager with prior experience in GISCityworksandcustomer/accountmanagement.

In addition to the responsibilities listed below this role willprovidethe everyday technical touch like software demos webinars emails phone calls virtual and on-sitecustomervisits staffing conferences and nurturing various Trimble integrationsandcommunications.

• Increase customer platform usage and adoption

• Ensure customer satisfactionand retention

• Establish a trusted strategic advisor relationship with the local government customers to drive strategic value

• Work with customers toestablishcritical goals keyperformanceindicatorsand aid the customer in achieving their goals and overall vision

• Manage customer escalations tovarious Trimble teams

• Develop andmaintaincoreproductknowledgeinCityworks Trimble Utilities softwareandPavement Express

• TRAVEL:Approximately30-40%.

What Skills & Experience You Should Bring

• BS/BA in business management GIS geography related field

• Solid knowledge of local or county government

• Knowledge of Community Development (building permitting processes code enforcementbusiness licensing) Public Works and Utilities in municipal and/or utility districts (water wastewater stormwater streets and traffic)

• Knowledge ofCityworksGainsight Salesforce CRM and of Esri GIS

• Prior experience in customer/account management

• Ability to interact withcustomerteams at various levels of technical and non-technical depth

About Our Division

The Local GovernmentDivision within theOwner & Public Sectoris a leading provider of enterprise asset management (EAM)softwareand pavement managementsoftware for utilities and local Pavement Expresssolutions address the global challenges associated withmaintainingand replacing aging utility transportation and public assets and infrastructure.

Cityworksis a GIS-centric enterprise management tool available in conjunction with Esris ArcGIS Server as well as with most other platform offerings and extensions to the ability to create and track permits cases licenses service requests work orders inspections and tests while managing the tasks resources (labor material and equipment) associated with a maintenance fully integrated with Esris leading GIS technology MicrosoftOfficeand Crystal Reports.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible

Commission Eligible

Benefits: Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the Apply Now button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble we are committed to fostering a diverse inclusive and equitable workplace where everyone can thrive. Guided by our core valuesBelong Innovate and Growwe embrace and celebrate differences knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer welcoming individuals of all backgrounds and advancing opportunities while embracing race color gender identity sexual orientation religion disability veteran status or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more please see Trimbles Code of Business Conduct and Ethics at under Corporate Governance.

Our mission to transform the way the world works starts with transforming how we work together. By actively listening asking questions and taking intentional actions we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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