Patient Administration Lead

Administration Lead

Who are we
Newmedica are one of the leading providers of NHS ophthalmology services in England delivering outpatient appointments diagnostic testing and eye surgery. Our mission is simple: to change lives through better sight and eye health.

We care for thousands of NHS and private patients every year in our specialist eye clinics across the country.
Were proud to have been certified as a
Great Place to Work for the third year running and weve been listed among the UKs Top 50 Best Workplaces for 2025.

Role overview
We are looking for a new Administration Lead to join our Cheshire Oaks site. This is a full-time role (40 hours per week across 5 days including some weekends on a rota basis).

The Administration Lead plays a key role in ensuring that all admin processes are efficient accurate and patient-focused. Leading the admin team (currently a team of 4) day-to-day youll make sure every interaction with our patients is clear concise and correct. Youll maintain patient confidentiality at all times and have a full understanding of patient pathways and appointment processes to ensure a smooth journey.

Youll also oversee team rotas managing sickness absence & staffing levels liaising with senior management reviewing current systems and ways of working to identify any areas of improvement coordinating patient travel be the first port of call for any issues or queries and maintaining databases. Its a varied role perfect for someone who thrives in a fast-paced environment where every day is different.

Were looking for someone who is customer-focused and empathetic able to put patients at ease during what can be a daunting experience.

What skills and experience do I need

• Previous administrative experience in a senior admin or leadership role.
• Healthcare experience is desirable but not essential
• Awareness of CQC regulatory standards
• Ability to multitask and prioritise without supervision
• Experience in process improvement
• Competent in Office 365 and comfortable with new systems
• Excellent phone manner and communication skills
• Strong written and verbal English
• A team player who supports others when needed

What were offering

• Salary: 30000 per annum
• 25 days annual leave plus bank holidays
• Company pension scheme
• Benefits including free eye tests discounted/free glasses 24/7 well-being support and retail/tech discounts
• Learning and development opportunities
• A friendly multi-disciplinary team passionate about improving lives
• A bright modern working environment built to the highest standards

If youd like to learn more about the role or to request a full job description please contact

Our offers are subject to satisfactory pre-employment checks. Applicants must have the right to work in the UK and a DBS check will be required (paid for by Newmedica).

At Newmedica we actively promote diversity and equal opportunities and encourage applications from everyone who meets the essential requirements of the role. We are committed to safeguarding the welfare of all people regardless of gender age disability sexual orientation race language religion ethnic or social origin.

Required Experience:

Manager