Guidewire Incident Management Lead

Jersey, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Role - Guidewire Incident Management Lead
Location - NJ

Job description:

812 years in IT with strong Guidewire expertise (PolicyCenter BillingCenter ClaimCenter) and Incident Management experience.
Lead technical operations for incident management in Guidewire environments ensuring SLA compliance service restoration and continuous improvement across production support.

Key Responsibilities:

Incident Management Leadership:

Acknowledge and triage incidents within SLA.
Provide workarounds or permanent fixes for production issues across Guidewire modules.
Drive root cause analysis and implement preventive measures.

Technical Oversight:

Guide L2/L3 teams in diagnosing and resolving complex incidents.
Monitor batch jobs integrations and system alerts; coordinate with DevOps and Security teams.
Ensure adherence to ITIL principles and internal quality standards.

Stakeholder Engagement:

Collaborate with business analysts and client SMEs for requirement clarification.
Communicate incident status and resolution progress to delivery managers and customers.

Process & Governance:

Maintain knowledge base and best practices for incident handling.
Lead change management for scope adjustments and emergency fixes.
Track KPIs like MTTR SLA adherence and defect leakage.

Team Leadership:

Assign work mentor team members and ensure technical execution.
Conduct training on Guidewire tools debugging and integration monitoring.

Required Skills:

Strong functional and technical knowledge of Guidewire InsuranceSuite (PolicyCenter BillingCenter ClaimCenter).
Hands-on experience with incident lifecycle management ITIL processes and SLA governance.
Proficiency in GOSU Guidewire configuration and integration (SOAP/REST APIs).
Familiarity with batch processes messaging frameworks and deployment architecture.
Ability to lead cross-functional teams and manage client expectations.

Preferred Certifications:

Guidewire ACE or Certified Professional in PolicyCenter BillingCenter or ClaimCenter.

Regards

Manoj

Derex Technologies INC

Contact : Ext 206

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Role - Guidewire Incident Management Lead Location - NJ Job description:812 years in IT with strong Guidewire expertise (PolicyCenter BillingCenter ClaimCenter) and Incident Management experience.Lead technical operations for incident management in Guidewire environments ensuring SLA compliance ser...