Lead Service Advisor
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Job Location:
Harrisonburg, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
About Steven Automotive Group
Steven Automotive Group is a family-owned automotive organization built on trust consistency and exceptional customer care. We take pride in creating a welcoming environment for both our customers and employees while continuously improving how we serve our community. Our service departments are a critical part of that mission and we believe strong Service Advisors are the foundation of an outstanding customer experience.
About the Role
As a Lead Service Advisor you serve as the primary point of contact between our customers and the service department while also providing leadership and guidance to the advisor team. This is a highly visible customer-facing role that requires professionalism empathy strong communication skills and the ability to lead by example. You will oversee the service experience from arrival to delivery ensure consistency in processes and support the service team in delivering an exceptional customer experience.
This role is ideal for an experienced Service Advisor who thrives in a fast-paced environment enjoys problem-solving and takes pride in both customer satisfaction and team development.
Key Responsibilities
Greet customers promptly and ensure a welcoming professional first impression across the service drive
Serve as a senior point of contact for complex customer concerns or escalated service issues
Listen actively to customer concerns and ensure vehicle issues are documented accurately and thoroughly
Clearly explain recommended services diagnostics timelines and costs in easy-to-understand terms
Review and support the accuracy of repair orders while coordinating closely with technicians and the parts department
Monitor vehicle progress and ensure proactive communication and timely updates to customers
Lead by example in presenting service recommendations with transparency integrity and trust
Assist in coaching mentoring and supporting Service Advisors to improve performance and customer satisfaction
Help maintain workflow efficiency and consistent service standards throughout the department
Follow up with customers after service to ensure satisfaction and resolve any outstanding concerns
Uphold dealership and manufacturer standards policies and procedures
Qualifications
Proven customer service experience required (automotive or service-related preferred)
Previous Service Advisor experience required; Lead or senior-level advisor experience preferred
Strong leadership communication and interpersonal skills
High emotional intelligence with the ability to manage escalated or complex customer situations
Strong organizational skills and ability to multitask in a fast-paced environment
Solid understanding of automotive maintenance and repair
Comfortable using Dealer Management Systems (DMS) and computer applications
Valid drivers license and clean driving record
High School Diploma or equivalent required
Compensation
Competitive commission-based compensation
Estimated annual earnings range: $40000 $150000 based on performance
Schedule
Day shift
5-day work week
Weekend availability may be required based on service department needs
Benefits
Medical Dental and Vision Insurance
401(k) Retirement Plan
Paid Training and Development
Opportunities for Career Advancement
Employee discounts on vehicles and services
Access to industry-leading automotive software
Why Join Steven Automotive Group
Service Advisors play a vital role in customer retention and dealership success. At Steven Automotive Group youll be supported with training technology and leadership that values professionalism accountability and growth. If youre driven to deliver exceptional service and build a rewarding career in automotive this is the opportunity for you.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
About UsSteven Automotive Group is a family owned and operated business, who prides themselves on making sure our employees are happy and continue to foster pro...
