Digital Customer Success Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Welcome to the video-first world
From your everyday PowerPoint presentations to Hollywood movies AI will transform the way we create and consume content. Today people want to watch and listen not read both at home and at work. If youre reading this and nodding check out ourbrand video.
Despite the clear preference for video communication and knowledge sharing in the business environment are still dominated by text largely because high-quality video production remains complex and challenging to scaleuntil now
Meet Synthesia
Were on a mission to make video easy for everyone. Born in an AI lab our AI video communications platform simplifies the entire video production process making it easy for everyone regardless of skill level to create collaborate and share high-quality videos. Whether its for delivering essential training to employees and customers or marketing products and services Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. Were trusted by leading brands such as Heineken Zoom Xerox McDonalds and more. Readstories from happy customersand what1200 people say on G2.
In 2023 we were one of 7 European companies to reach unicorn February 2024 G2 named us as the fastest growing company in the 2025 we announced our series D total weve raised over $330M in funding from top-tier investors including NEA Atlassian Ventures WiL PSP Growth and existing investors such as Accel Nvidia Kleiner Perkins GV and top founders and operators including Stripe Datadog Miro Webflow and Facebook.
About the role:
- Manage a large portfolio of accounts (>100 accounts) and work with the commercial team to create a cohesive renewal experience for customers
- Maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing timing and risks
- Actively engage with key decision-makers to identify customer requirements agree on contract terms and uncover roadblocks to ensure on-time commitments
- Achieve customer goals and address concerns in short-term interactions
- Work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups
- Contribute to the creation of digital CS playbooks and email sequences to drive user activation
- Follow the digital CS practices and strategy for each customer based on data analysis and the customers needs
- Leverage tools technology to deliver value and increase adoption of multiple accounts at once through 1:many programs such as designing and launching email campaigns creating new collateral and hosting office hours
- Use data to identify risk or opportunity and segment a large book of business
- Prepare proposals including renewal rate calculations verify contracts review terms and conditions
- Represent the voice of the customer and influence the product development roadmap
- Work closely with Finance and Legal teams to ensure all contracts are accurate
About you:
- 3 years of Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization
- Solid understanding of Enterprise SaaS application specifically Customer Success Platforms such as Gainsight ChurnZero Vitally etc.
- Consistent track record of achieving personal and team goals
- History of thriving in a rapidly-changing environment
- Ability to grow business in a strategic manner i.e. process oriented Experience managing a large volume of accounts
- Background in scaled program management or building playbooks and campaigns in sales or customer success platforms
- Track record of prioritizing high volume accounts at different stages in the life cycle Strong negotiation skills
Salary:Were expecting to pay up to $130000 OTE for this role based on your experience and capabilities as evaluated during the interview process.
Benefits:
PTO & Holiday Entitlement Policy
Work from Abroad
Team Meet ups & Company Socials
Work From Home Budget
Referral Scheme
Enhanced Parental Leave
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
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