IT Manager, Business Relationship Management

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:

We are seeking an experienced and highly skilled IT Business Relationship Manager (BRM) to support Xylems Water Solutions & Services (WSS) this role you will strengthen the partnership between IT and the WSS Manufacturing and Integrated Supply Chain organizations. You will deeply understand business strategies identify where technology can accelerate results and ensure IT services align to business priorities.

You will serve as the primary liaison between business leaders and IT leveraging your knowledge of business processes advanced analytical capability and strong communication skills to drive strategic alignment innovation and successful delivery across portfolios.

Core Responsibilities

Stakeholder Relationship Management

• Build and maintain strong relationships with business leaders to understand their goals challenges and priorities.

• Serve as the primary point of contact for all IT-related inquiries for WSS.

• Ensure timely effective communication between IT and business stakeholders.

Strategic Alignment & Roadmap Ownership

• Translate business objectives into IT strategies roadmaps and actionable initiatives.

• Identify opportunities where technology can improve efficiency quality or innovation.

• Maintain scorecards and visibility into critical initiatives projects and IT services to ensure alignment with company goals.

Governance Compliance & Funding Support

• Guide the business through funding requests approvals and intake processes.

• Ensure architectural alignment and adherence to IT governance security SOX and compliance standards.

• Monitor IT performance and provide regular updates to business leadership.

Change Management & Communication

• Champion IT-driven change and ensure smooth adoption across WSS and Supply Chain teams.

• Create communication and education plans to help business users understand upcoming changes capabilities and impacts.

• Conduct deep-dive data analysis to support decision-making.

Innovation & Continuous Improvement

• Stay current on industry trends and emerging technologies.

• Recommend solutions that improve performance reduce operational friction or streamline processes.

• Identify opportunities to automate and enhance workflows in both IT and business teams.

Qualifications

• Bachelors degree in Business Administration Information Technology or related field (Masters preferred).

• 10 years in IT Business Relationship Management IT governance or related IT leadership roles.

• Proven track record of delivering complex IT initiatives and influencing cross-functional stakeholders.

• Expert-level analytical skills with the ability to synthesize complex data and produce strategic insights.

• Hands-on experience working with:

  • SAP (S/4HANA ECC)

  • CRM platforms (Salesforce MS Dynamics)

  • CPQ solutions

  • Reporting tools & dashboards

• Strong proficiency with Power BI Databricks Informatica MS Project SharePoint.

• Experience leading Agile/Scrum processes and SDLC methodologies.

• 7 years translating business requirements into optimized designs and developing business cases.

• Strong interpersonal and communication skills including negotiation and stakeholder management.

• Ability to work effectively in cross-functional environments.

• Background in Manufacturing Supply Chain or the Water Industry is a plus.

• Travel expected 1020% annually.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and re-use. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.