IT Operations Manager

Celebration, FL - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Computer Operations Manager - FDOT

Location: Celebration FL 34747

Work Mode: Onsite (5 Days a Week)

Type: Contract

Summary:
Leadership role overseeing and managing the daily activities of the technical operations team to ensure reliable secure and efficient delivery of IT services for the Florida Department of Transportation (FDOT) environment. Focuses on SLA management continuous improvement infrastructure deployment and user support.

Key Responsibilities:

Operations & Service Delivery: Lead daily IT service delivery and team activities (scheduling monitoring incident response). Manage system performance implement operational standards oversee IT asset lifecycle (desktops servers) and implement IT Service Management (ITSM) processes (Incident Change etc.). Coordinate software rollouts and patch management.
Compliance & Planning: Ensure compliance with security standards and policies. Contribute to business continuity/disaster recovery planning and integrate new technologies.
Team Leadership: Lead mentor and develop supervisors and technical staff. Drive continuous improvement and monitor/improve service desk performance and customer satisfaction.
Technical Support: Provide advanced computer and user support (installation configuration troubleshooting network/telephony support). Manage service ticket queue and provide on-site support.

Qualifications :

Qualifications

Education: Bachelors Degree in Computer Science/related field OR equivalent work experience.
Experience: Minimum 7 years of IT work experience with proven experience managing production and operations support teams.
Physical: Ability to lift up to 50 lbs and perform physical tasks (climb squat bend) in all weather.
Key KSAs: Strong Leadership Problem Solving Initiative Communication Team Building and Decision Making skills.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Contract

Job Description: Computer Operations Manager - FDOTLocation: Celebration FL 34747Work Mode: Onsite (5 Days a Week)Type: ContractSummary:Leadership role overseeing and managing the daily activities of the technical operations team to ensure reliable secure and efficient delivery of IT services for t...