Analyst, Digital Education and Patient Experience

Union: Non-Union
Number of Vacancies: 1 
Site: Princess Margaret Hospital 
Department: UHN Digital 
Reports to: Executive Director Education Technology Innovation and Director Digital Education & Patient Experience 
Hours: 37.5 hours per week
Status: Permanent Full Time 
Closing Date: January 6 2026 

Position Summary

The Analyst will support the Executive Director Education Technology Innovation and Director Digital Education and Patient Experience with the alignment of UHNs digital strategy and organizational priorities in education and patient care. The Analyst will be responsible for supporting strategic planning capital roadmap development demand management and key areas of focus on technology needs for learners and patients.  

Duties

Strategic Planning: 

• Following the Digital Demand Management Process support management of the end-to-end In-Year Demand Management work stream for the Digital Education and Patient Experience Portfolios 
• Working with the Director Education Technology Innovation and Directoin Digital Education and Patient Experience the Analyst will collaborate closely with leadership across Education Patient Experience and Technology & Innovation to ensures successful business outcomes and digital advancement including initiatives like myUHN. The Analyst will also support key initiatives in units such as Digital Education and Education Technology and Media Services (ETMS) as required. 
• Supporting the development implementation and evaluation of quality improvement initiatives aligned with UHN standards while regularly monitoring outcomes and surfacing identified issues and risks 

Stakeholder Management:  

• Support the build and maintenance of relationships with internal and external stakeholders including ongoing communication and support throughout the lifecycle of digital projects and initiatives 
• Coordinating and meeting with UHN-wide business groups working groups and organizational committees (Digital & business) to understand and shape priorities while collaborating with technical subject matters experts procurement privacy and security teams to support demand assessments 

Business Analysis:  

• Working with various business units to elicit and document high-level business requirements for the purposes of conducting intake assessment prioritization and tracking of Digital demands and/or other projects and initiatives as required 
• Support the alignment of projects and initiatives with business cases KPIs and strategic priorities to support on-going program planning and operational maintenance  
• Support leading business case development efforts as required through educational services and innovations including the support of contract negotiations financial tracking and development of proposals that support education research and innovation 

Project Management:  

• Supporting ongoing maintenance of demands initiatives and projects prioritization models risk-value model program evaluations and quarterly review and assessment cycles 
• Leading simple to moderately complex projects or project components of small to medium scope 
• Coordinates and facilitate meetings working groups and organizational committees as needed  
• Developing presentation materials for senior leaders and executive leadership bodies within and outside of UHN Digital as needed 
• Conduct analytics program evaluations and create visualization to support data driven decision making for strategic program planning 
• Other duties as assigned to support strategic planning for the Digital Education and Patient Experience Portfolio 

Qualifications :

• Undergraduate Degree required in Health Informatics Health Administration Business Analysis or related field with minimum 2 - 3 years industry experience or more; Masters Degree preferred 
• Sound knowledge and understanding of project program and portfolio management (planning implementation evaluation risk assessment benefits realization)  
• Experience in requirements gathering business analysis and/or problem resolution 
• Excellent problem recognition and problem-solving abilities 
• Excellent organization analytical interpersonal and prioritization skills 
• Experience with hardware and/or software vendor relations 
• Well-developed ability to evaluate situations and be able to make judgment calls on complex situations such as timeliness of escalating an issue 
• Experience with workflow analysis system testing and project schedules 
• Well-developed written and oral communication skills 
• Demonstrated ability to work well in an in-person or a remote team environment 
• Demonstrated ability to work with Microsoft Suite (Outlook Excel PowerPoint Word) 
• Experience working with ServiceNow and/or Microsoft BI (or equivalent) SharePoint would be an asset 

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time