Business Analyst 0176-2311

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.

Description

The Infrastructure Business Analyst (IBA) supports internal IT infrastructure projects and initiatives by bridging business needs with technical delivery.
This role is responsible for gathering and evaluating business requirements coordinating change activities maintaining accurate records and reports and ensuring governance through ITSM processes.
The IBA works closely with infrastructure operations security and service management teams to manage risks communicate changes and support successful delivery of infrastructure initiatives.

Key Responsibilities

Business Analysis and amp; Requirements Management

Elicit analyze document and validate business and technical requirements for infrastructure-related projects and initiatives
Translate business needs into clear functional and non-functional requirements for infrastructure teams
Support solution design discussions by providing business context and impact analysis

Project and amp; Initiative Support

Support planning tracking and execution of internal infrastructure projects and initiatives
Assist project managers and technical leads with scope definition milestones dependencies and deliverables
Identify and track issues risks assumptions and dependencies; escalate where required
Track financials and project spend

Change and amp; ITSM Management

Create update and submit ITSM requests and change records in and nbsp;ServiceNow
Ensure all changes follow established change management and governance processes
Attend and nbsp;Change Advisory Board (CAB) and nbsp;meetings to present clarify and seek approval for infrastructure changes
Coordinate pre- and post-change activities including stakeholder communications and validations

Reporting and amp; Documentation

Create and maintain reports dashboards and status updates for stakeholders and leadership
Maintain accurate project documentation records and audit artifacts
Track KPIs SLAs change success rates and operational metrics as required

Communication and amp; Stakeholder Management

Act as a central point of coordination between infrastructure teams service management and business stakeholders
Communicate planned changes incidents risks and impacts clearly and proactively
Support incident problem and post-implementation review activities when required

Risk and amp; Compliance

Identify operational technical and business risks associated with infrastructure changes
Ensure compliance with internal policies security standards and regulatory requirements
Support audits and governance reviews by providing documentation and evidence

Required Skills and amp; Qualifications

Proven experience as a Business Analyst in IT infrastructure operations or service management environments
Strong understanding of IT infrastructure concepts (servers networks cloud storage security)
Hands-on experience with and nbsp;ServiceNow and nbsp;or similar ITSM platforms
Solid knowledge of and nbsp;ITIL / ITSM change management processes
Strong analytical documentation and reporting skills
Excellent communication and stakeholder management abilities

Desired skills

ITIL Foundation or higher certification
Experience working in enterprise or regulated environments
Familiarity with Agile Waterfall or hybrid delivery models
Experience supporting CABs audits or operational governance forums

Key Competencies

Attention to detail and strong organizational skills
Ability to manage multiple initiatives and priorities
Proactive problem-solving and risk identification
Ability to translate technical information into business-friendly language
Collaborative adaptable and results-oriented

Nice to have Skills and nbsp;:

Sharepoint knowledge
Power BI knowledge
Dashboard updates
Service now
ITSM process

Deliverables

Infrastructure Life cycle management
Tracking and reporting of currency upgrades
Dashboard reporting
Project coordination

and nbsp; and nbsp;

Must Haves: and nbsp; and nbsp; and nbsp;

8 and nbsp;years experience: and nbsp;

Proven experience as a Business Analyst in IT infrastructure operations or service management environments and nbsp;
Strong understanding of IT infrastructure concepts (servers networks cloud storage security) and nbsp;
Hands-on experience with and nbsp;ServiceNow and nbsp;or similar ITSM platforms and nbsp;
Solid knowledge of and nbsp;ITIL / ITSM change management processes and nbsp;
Strong analytical documentation and reporting skills and nbsp;
Excellent communication and stakeholder management abilities and nbsp;

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.DescriptionThe Infrastructure Business Analyst (IBA) supports internal IT infrastructure projects and initiatives by bridging business needs with...