Customer Support Officer
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Working as aCustomer Support Officer you will play a key role in ensuring customers are billed accurately and on time. You will be part of a supportive team that keeps the wheels turning behind the scenes; spotting and fixing data issues liaising across teams and ensuring the billing process runs like clockwork.
What Youll Be Doing;
- Data Detective:Review investigate and resolve data issues that prevent bills from being created.
- Problem Solver:Use system tools to identify and correct unusual or missing data escalating when necessary.
- Collaborate and Connect:Work with internal teams and contractors to resolve issues and ensure accounts are up to date.
- Accuracy Champion:Double-check account data and make adjustments to enable smooth billing processes.
What Youll Bring;
- Eye for Detail:You love spotting errors and following structured processes to get things right the first time.
- System Savvy:Confident working across computer systems and juggling multiple screens without breaking a sweat.
- Team Player:You collaborate well with others and communicate clearly when following up or resolving issues.
- Billing Know-How (Nice to Have):Experience in billing utilities or administration is a bonus but not essential. We will teach you the rest.
At Recoveriescorp we value your skills over your prior experience. Thats why we use an interactive skills assessment through Vervoe as the first step of our recruitment process.
This gives you the chance to experience real job-related tasks and allows us to see your strengths beyond your resume. Make sure to check your email (including your junk folder) for your invitation you will not want to miss the chance to join our team!
Why Youll Love This Role;
- The Unsung Hero:Be part of the team that keeps things running smoothly behind the scenes.
- Learn and Grow:Gain valuable experience in billing operations and data management.
- Supportive Culture:Join a team that values accuracy teamwork and a can-do attitude.
- Impact That Matters:Your work ensures customers receive the right bill at the right time keeping everything on track.
We are a 2025 Circle Back Initiative Employer we commit to respond to every applicant.
Whats in it for you;
Working at Recoveriescorp you will be part of a fun and vibrant work environment have access to employee discounts income protection insurance 24/7 EAP support discounted health insurance health and wellness initiatives an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.
To ensure your development you will have access to learning & development programs. Our business is always changing meaning you may have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path.
About Us;
Recoveriescorp part of Symbos Group has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and were pleased to see our people live this mission everyday!
We understand that in order to achieve our mission we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.
Thats why we are committed to ensuring everyone is treated fairly with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages nationalities abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA community.
Required Experience:
Unclear Seniority
Key Skills
- Corporate Paralegal
- Accounts Handling
- CNC
- Architectural Design
About Company
Recoveriescorp is a contact centre specialising in receivables management solutions and insurance claims recovery services. We provide innovative and tailored end-to-end solutions for our clients.
