Client Care Coordinator, Flagstone

Who We Are:CAMBA is a community of staff volunteers clients donors neighbors and partners who work together to build an inclusive New York City where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development Family Support Job Training & Employment Support Services Health Housing and Legal Services. We reach almost 80000 individuals and families including almost 13000 serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive structured therapeutic safe and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

CAMBAs Flagstone Family Center provides comprehensive case management services to 160 families who are in a Tier II transitional residence program for homeless families. The facility consists of eight (8) four (4) story walk up apartment buildings on the east and west sides of the street. There will be two main entrances: one for the east side of the street and one for the west. Each building contains 20 apartments of varying sizes each fully self-contained.

Position: Client Care Coordinator

Reports To: Client Care Supervisor

Location: 199 Amboy Street Brooklyn NY 11212

What The Client Care Coordinator Does:

The person filling this position is expected under general supervision to: (1) provide individual and/or group counseling services to assist clients and their families to achieve healthy relationships emotional stability personal development and/or adjustment; and (2) counsel clients regarding issues such as:
abusive behavior family dynamics healthy personal choices substance abuse mental and physical health/trauma related issues; including the following:

The person filling this position is expected under general supervision to: (1) provide individual and/or
group counseling services to assist clients and their families to achieve healthy relationships emotional
stability personal development and/or adjustment; and (2) counsel clients regarding issues such as:
abusive behavior family dynamics healthy personal choices substance abuse mental and physical
health/trauma related issues; including the following:

• Maintain professional relationships with clients and client confidentiality.
• Practice Universal Precautions/Standard Protocol & Procedures.
• Comply with any and all Federal State City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
• Assist clients in completing all CAMBA intake applications screenings and forms.
• Create and maintain client files and make file copies.
• Conduct initial risk assessment of clients and clients families.
• Prepare initial biopsychosocial evaluation within 30 days of client entry and update according to regulations.
• Provide a range of instant response services when a clients immediate well-being and safety is threatened.
• In collaboration with clients and case managers assist in the preparation of initial Independent Living Plan (ILP) including short-term and long-term client goals.
• Assist clients in attaining their goals by identifying community resources and by referring clients to appropriate services both within and outside CAMBA (i.e. medical services and psychiatric services etc.).
• Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
• Consult with others both inside and outside of CAMBA to determine causes of client problems and effect solutions.
• Act as advocate on behalf of clients and client families to arrange for medical psychiatric educational and other tests and examinations that may disclose causes of client difficulties and indicate remedial measures.
• Attempt to alter clients and their families attitudes and behaviors that cause or aggravate problems.
• Facilitate or participate in case conferences with all stakeholders in clients life to ensure collaborative approach to services.
• Provide all required information for weekly/monthly/quarterly/annual reports.
• Lead group counseling sessions and psychoeducation to enhance social development and psychological education of individual clients and provide peer support.
• Monitor clients progress toward their goals via regularly scheduled face-to-face contacts/sessions.
• Document client contact via progress notes within 48 hours.

Minimum Education/Experience Required:

• Licensed Master Social Worker (LMSW) required within one year of date of hire. This license must be maintained throughout the course of employment in this role and any other CAMBA positions for which it is required. If Counselor II fails to obtain the LMSW within one year of the date of hire the orientation period may be extended for six months at CAMBAs discretion. If the Client Care Coordinator fails to obtain the required LMSW on CAMBAs required timeline they will be terminated.

Preferred Qualifications:

• LMSW or MSW
• Sensitivity and awareness of working with homeless and vulnerable populations is a plus.
• Bilingual is a plus

Other Requirements:

• Complete pre-employment requirements such the State Central Registry (SCR) clearance The Register of Substantiated Category One Cases of Abuse or Neglect aka Staff Exclusion List (SEL) clearance and Criminal history information checks via fingerprinting with New York State Division of Criminal Justice Services prior to start of employment.
• TB test required.
• Ability to maintain clearances throughout the duration of employment.
• Required to become First Aid/CPR certified.
• Required to become certified in overdose prevention.
• Licensed Master Social Worker required within one year of date of hire. This license must be maintained throughout the course of employment in this role and any other CAMBA positions for which it is required.

Compensation: $67000 - $72000 annually
When salary ranges are listed the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and includes but is not limited to experience education budget and/or program size internal equity skills and other factors that may be required for the position and organization.

Status: Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance dental insurance 403(b) retirement plan with employer match paid time off (vacation personal and sick time) and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color people with disabilities and lesbian gay bisexual and transgender people are encouraged to apply. We consider all applicants without regard to race color religion creed gender gender identity gender expression national origin age disability socio-economic status marital or veteran status pregnancy status or sexual orientation.