Client Care Coordinator

Jacksonville, FL - USA

Monthly Salary: $ 18 - 22

Experience Required: 1-3years

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Client Care Coordinator
Company: Local Med Spa (Rebrand New Acquisition)

Location & Details: On-site Jacksonville FL Full-time

Pay: $18$22/hr base

Bonus: Membership Conversions Product Commission & Spa Team Objectives

Schedule: MonFri 8:00a5:00p; Wed 10:00a7:00p; Sat 9:00a1:00p (may shift to appt-only); Sun closed

Role Summary
Founding Client Care Coordinator for a well-funded clinic acquisition and relaunch. This role owns the schedule the heartbeat of the Med Spa and plays a critical part in shaping the client experience as Store #1 reopens under new ownership.

Youll help build front-of-house standards from the ground up run single-coverage with real ownership and directly impact bookings follow-through and revenue. Strong performance here creates a clear growth path as the business scales.

What Youll Do

Own the daily patient schedule and patient flow proactively filling gaps managing cancellations and keeping the day running smoothly.
Serve as the primary point of contact for clients from first interaction through checkout building relationships and trust.
Ensure accuracy across scheduling intake consents and client records.
Support revenue through service-first education on memberships packages and next steps.
Follow up with leads and existing clients via phone/text to drive bookings rebooking and retention.

Requirements

Must-Have

Comfort owning a fast-moving schedule and client flow in real time while maintaining a polished hospitality-forward experience.
Confident communicator (in person phone and text) who can follow up with leads and guide clients to next steps in a service-first way.
Tech-savvy with scheduling/EMR systems and high attention to detail for documentation and financial/checkout accuracy.

Nice-To-Have

Previous experience in healthcare hospitality scheduling or sales.
Zenoti experience and/or familiarity with memberships packages and consult-based service environments

Benefits

This role combines competitive hourly pay performance upside and the chance to help build a new client experience standard during a launch. The employer prioritizes client care operational excellence and growth for top performers.

$18$22/hr base pay (hourly)
Monthly performance incentives tied to booked-and-completed appointments and team revenue performance
Health vision and dental coverage with employer-paid insurance (employee only)
Growth pathway into senior operations or management as the center

Hiring Process
Apply alignM!NT Review Recruiter Interview Client Interview(s) Offer placeM!NT

placeM!NT is supporting this Med Spa group with recruitment. All communication will come from an @ email address.

EOE AI Disclosure
Were recruiting on behalf of our client/employer partner an Equal Opportunity Employer. Reasonable accommodations are available - request assistance by contacting us at . We and/or the employer may use automated tools (including AI) to support parts of recruiting (e.g. organizing applications identifying role-relevant qualifications scheduling) with human oversight; these tools are not the sole basis for decisionspeople make all hiring decisions consistent with applicable laws (including California requirements where applicable).

Required Skills:

Must-Have Comfort owning a fast-moving schedule and client flow in real time while maintaining a polished hospitality-forward experience. Confident communicator (in person phone and text) who can follow up with leads and guide clients to next steps in a service-first way. Tech-savvy with scheduling/EMR systems and high attention to detail for documentation and financial/checkout accuracy. Nice-To-Have Previous experience in healthcare hospitality scheduling or sales. Zenoti experience and/or familiarity with memberships packages and consult-based service environments

Client Care CoordinatorCompany: Local Med Spa (Rebrand New Acquisition)Location & Details: On-site Jacksonville FL Full-timePay: $18$22/hr base Bonus: Membership Conversions Product Commission & Spa Team ObjectivesSchedule: MonFri 8:00a5:00p; Wed 10:00a7:00p; Sat 9:00a1:00p (may shift to appt-only...