Concierge San Francisco

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests residents and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons we believe in recognizing a familiar face welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us stay with us live with us or discover with us we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel San Francisco overlooks Yerba Buena Gardens and is located just steps away from the Citys Financial District Union Square shopping the Moscone Convention Center the Museum of Modern Art and the Contemporary Jewish Museum amid the citys finest cultural and dining venues.

We are actively searching for an experienced and energetic individual to become Concierge of Four Seasons Hotel San Francisco!

The Role - Overview
This key guest service role responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons policies.

Essential Functions
This list is not all inclusive and should only be used as an overview of all actual responsibility.

• Assure that desk collateral and information for restaurants museums attractions maps and other local attractions are updated and current. Knows what activities are available in the city (theatre sports concerts shows special exhibits sightseeing) and establishes close contacts with vendors in these areas in order to provide information ticketing and reservations for guests.

• Handles all guest interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services hours of operations key hotel personnel in-house events directions etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.

• Stores and retrieves guest luggage and packages.

• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.

• Processes packages faxes messages and mail which may be either outgoing or incoming in an accurate and timely manner.

Qualifications & Experience

• Viable candidates must have a minimum of two years experience in hotel concierge. Luxury environment preferred.

• Above average communication skills - both written and oral - are required.

• Ability to quickly and positively establish rapport is required.

• Must have ability to cope with stress and work in a high volume operation.

• Above-average multi-tasking skills are required.

• Candidates with a degree in hospitality or similar are preferred.

• Current Four Seasons employees bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.

Four Seasons offers an award winning work environment and an excellent benefits package which includes:

Hourly Rate: $40.52

Generous medical dental & vision insurance plans

401k Retirement plan

8 weeks of New Parental Leave Pay

Fur Baby/Pet Insurance

Inclusive and diverse employee engagement & recognition events all year-round.

Complimentary accommodation at other Four Seasons Hotels and Resorts

Complimentary Employee Meals

Paid holidays vacation & sick days

Laundered Employee Uniform

If you are interested in applying for this position please click on the APPLY button attach your resume and cover letter in Word and/or PDF format.

To learn more about Four Seasons Hotel San Francisco: apply please complete the questionnaire and attach your Resume/CV. If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system please contact our People Culture Office at

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Four Seasons is an Equal Opportunity Affirmative Action employer. Minorities women veterans and individuals with disabilities are encouraged to apply. To access the EEOC is The Law Information poster please visit this website: EEOC is The Law.

We look forward to receiving your application!