Front Office Manager

Muntinlupa - Philippines

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Filinvest Hotel: QUEST PLUS CONFERENCE CENTER MANILA

To oversee and manage the Front Office operations of Quest Plus Manila ensuring the delivery of exceptional service and an outstanding guest experience at all times. This role is responsible for maintaining the highest standards of hospitality professionalism and efficiency in all guest interactions.

The incumbent will establish nurture and maintain strong professional relationships with hotel guests corporate clients and patrons ensuring their needs are anticipated and met promptly. Additionally the role involves leading the Front Office team implementing operational policies and procedures monitoring performance and continuously identifying opportunities to enhance service quality and guest satisfaction.

Key responsibilities include optimizing check-in and check-out processes handling guest inquiries and concerns with discretion and professionalism coordinating with other departments for seamless service delivery and ensuring that all Front Office operations align with the hotels brand standards and operational objectives.

This position plays a critical role in shaping the first and lasting impressions of Quest Plus Manilas guests driving both loyalty and positive guest feedback.

Guest Experience and Relationship Management

Foster a culture of trust and professionalism within the Front Office team ensuring all
employees act with integrity and accountability in every guest interaction.
Serve as a role model for exceptional service consistently demonstrating attentiveness empathy and proactive problem-solving to elevate the guest experience.
Actively engage with guests to anticipate needs personalize service and create memorable experiences that build loyalty and positive brand reputation.

Complaint Management and Resolution

Handle guest complaints and feedback promptly professionally and with discretion ensuring
that issues are resolved to the satisfaction of the guest while adhering to hotel policies.
Train and empower Front Office staff to manage guest concerns effectively promoting a
solutions-oriented mindset that minimizes escalation.
Monitor recurring issues and provide actionable insights to management recommending
improvements in service delivery operational processes and staff training.

Trust and Team Leadership

Build a trusting environment within the Front Office team encouraging open communication
accountability and collaboration.
Ensure that confidential guest information and hotel operations are handled with the utmost
discretion and ethical responsibility.

Revenue Optimization

Support room sales efforts by implementing effective yield management
strategies to maximize hotel revenue and occupancy ensuring alignment with overall business
objectives.

Budgeting and Financial Planning

Assist the Hotel Manager in preparing and monitoring the
annual Front Office budget ensuring operational efficiency cost control and alignment with
financial targets.

Operational and Security Controls

Implement and maintain all key control procedures for Front
Office operations actively participating in matters related to guestroom security safety and loss
prevention to safeguard hotel assets and ensure guest confidence.

JOB QUALIFICATIONS

Bachelors degree in Hospitality Management Hotel Administration or related field.
Minimum of 35 years of experience in front office operations preferably in a hotel or resort setting.
Strong leadership and team management skills with the ability to motivate and develop staff.
Excellent customer service and guest relations skills.
Proficiency in property management systems (PMS) and Microsoft Office Suite.
Strong problem-solving organizational and multitasking abilities.
Excellent communication skills both verbal and written.
Willingness to work in Muntinlupa City.

Filinvest Hotel: QUEST PLUS CONFERENCE CENTER MANILATo oversee and manage the Front Office operations of Quest Plus Manila ensuring the delivery of exceptional service and an outstanding guest experience at all times. This role is responsible for maintaining the highest standards of hospitality prof...