Manager, AP Service Delivery (Indirect)
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
- Monitor service performance against agreed-upon Service Level Agreements (SLAs) Taxonomy and Objectives and Key Result (OKR)
- Establish and maintain strong relationships with external and internal stakeholders
- Serve as the point of contact for issues within AP processes
- Support internal and external audits
- Identify areas for improvement in service quality and efficiency provide inputs that will drive process-related investment decisions and implementation
- Identify and mitigate risks that could impact service deliver develop contingency plans
- Generate regular reports and maintain accurate records of service delivery activities and performance metrics
- Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly Quarterly Business )
- Lead and mentor a service delivery team for New Verticals (both captive and outsourced)
- Set clear performance expectations and provide regular feedback
- Allocate and manage resources ensure that the team is adequately trained and resourced
- Ad hoc tasks assigned from time to time
Qualifications :
- 5 years of relevant accounting and AP experience with a degree in Accounting or Finance
- Proven experience in service delivery or a related field with a track record of success in managing teams and meeting SLAs
- Direct experience within a multi-national environment with a complex regional/country environment.
- Process-oriented with an understanding of both financial and operational controls.
- Strong analytical skills and who can foresee upstream and downstream impacts.
- Strong leadership and communication skills
- Excellent problem-solving and analytical abilities.
- Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required
- Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people
- Comfortable working in a fast-paced environment with tight deadlines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
