Mt- I2C

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

We are inviting applications for the role of Management Trainee- Credit Risk and Credit Management Analyst

The Credit Analyst is responsible for managing and collecting past due accounts receivables for Electricals Operations in the North America region. They will also issue credit memos and resolve disputes to meet internal and external customer expectations. The incumbent will play a critical role in reducing credit risk improving cash flow and resolving customer claims/disputes.

As a daily activity credit analyst will be required to contact the customer send invoices make collections calls escalate in cases of delayed payments and help resolve dispute for their customers. They will be researching and reconciling any discrepancies related to order entry shipment or invoicing that may result in delayed payment non-payment over payment or unapplied cash and credit. As an account manager they will also be required to build an excellent rapport with the customer and maintain a healthy relationship to ensure no loss of business in the future.

Job Responsibilities:
Manage larger and more complex portfolios of customers for receivables collections and order review and release.
Conduct collection calls resolve billing issues investigate returns and credit issues and handle more challenging and high-risk customer disputes and claims.
Act as a subject matter expert (SME) within the credit analyst team providing guidance and support to junior analysts.
Liaise with plants/warehouses salespersons plant finance team customer support team project managers and other stakeholders to resolve disputes and customer claims on unpaid invoices.
Negotiate customer disputes to resolution document root causes and escalate to appropriate levels when necessary.
Identify patterns and root causes of delinquencies lead resolution efforts to improve customer experience and achieve department past due metrics.
Provide in-depth analysis and reporting on credit and collection metrics utilizing advanced Excel skills and reporting tools.
Develop and implement strategies to reduce credit risk improve cash flow and resolve customer claims/disputes.
Participate in process improvement projects to enhance collections efficiency.
Act as a point of contact for key clients building and maintaining strong relationships to ensure continued business growth.
Collaborate with cross-functional teams such as finance sales and operations to drive process improvements and enhance collections efficiency.
Stay updated on industry trends and best practices in credit and collections continuously enhancing knowledge and skills in the field.
Communicate effectively with external and internal stakeholders.
Understand the entire order-to-cash value stream and apply knowledge to achieve results.
Document new and existing processes updating documents as improvements are made.
Market train counsel advise and communicate credit department policies and procedures to company personnel.
Provide customer service and develop relationships with internal and external customers and suppliers.
Maintain accurate credit and collection files including electronic collection notes for each customer account.
Maintain accurate customer information for billing purposes in accounts receivable and ERP System.
Abide by audit requirements and rules and regulations laid by the company government regulators and agencies at all times.

Qualifications we seek in you!
Minimum qualifications

Education level required: bachelors or masters degree preferred.
Technical knowledge: SAP Oracle Get Paid MS-O365 EDI Power BI.
Soft skills: Professional email writing skills professional business telephone conversations
Goodyears of experience in B2B collections or accounts receivable with a track record of handling complex accounts and portfolios.
Advanced proficiency in Excel including advanced formulas pivot tables and data analysis.
Strong understanding of financial statements and credit analysis techniques.
Demonstrated ability to handle challenging customer interactions and negotiate effectively.
Proven ability to work independently and take ownership of assigned tasks and projects.
Preferred Qualifications

Experience with advanced reporting tools and software.
Exceptional attention to detail and strong organizational skills.
Ability to effectively prioritize and manage multiple tasks and deadlines.
Leadership skills and the ability to mentor and coach junior analysts.
Excellent verbal and written communication skills
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.