Career Resource Center Coordinator

Norristown, PA - USA

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

Part-time $20 hour-25 hours week

Title: PA- Montgomery County

Career Resource Center Coordinator

Classification: Non-Exempt

Scope of Position

The Career Resource Center (CRC) Coordinator will engage with and use a job seeker approach by coordinating with the Welcome Career Services and Business Services teams to support the functions of the centers Career Resource Center. Work with all CareerLink staff to achieve a professional customer-friendly environment and experience.

Responsibilities

Essential Functions

Support the Career Resource Center by communicating with the Welcome Career Services and Business Services teams and onsite partners
Assist and monitor PA CareerLink website registration and enrollment resume assistance job search and application support workshop registration; stay current on job opportunities to share with career seekers.
Ensure all community and career seeker resources are up to date and available for customers
Support the reception area by greeting directing and assisting customers navigate through the Montgomery Countys Integrated Service Model
Assist career seekers in completing Digital Intake
Foster a customer-centric environment and strive to meet customer expectations
Encourage career seekers to take advantage of training opportunities to advance their employment goals
Inform career seekers about services available through PA CareerLink Montgomery County and other community resources by assisting with scheduling a Welcome Aboard Orientation
Provide front-desk support when needed by welcoming customers upon arrival responding to general inquiries directing individuals to appropriate services or staff and assisting with basic wayfinding within the center to ensure a smooth customer flow.
Guide customers through the digital intake process including helping them navigate online forms verifying completion of required fields troubleshooting basic technical issues and ensuring accurate submission of intake information into applicable systems.
Conduct follow-up phone calls emails or system-based communications with enrolled customers to confirm appointments provide reminders assess service needs and support continued engagement in services and activities.
Participate in staff meetings and staff development training
Perform other duties as assigned

Qualifications

Education and Experience Requirements

1-3 years of experience working in customer service
Proficiency in Microsoft Office applications; computer literacy and data entry experience required
Excellent communication analytical and interpersonal skills
Bilingual proficiency (Spanish/English) preferred.

Required Experience:

OverviewPart-time $20 hour-25 hours weekTitle: PA- Montgomery CountyCareer Resource Center Coordinator Classification: Non-ExemptScope of PositionThe Career Resource Center (CRC) Coordinator will engage with and use a job seeker approach by coordinating with the Welcome Career Services and Business ...