Solutions Engineer, AI Pilots

Palo Alto, CA - USA

Monthly Salary: $ 137000 - 205000

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

About the Role

Talkdesk is seeking a highly motivated and experienced Solutions Engineer AI Pilots. to be the key driver in the successful adoption of our cutting-edge agentic AI products. This pivotal role is dedicated to helping our existing enterprise customers navigate product trials realize significant business value and ultimately accelerate ACV (Annual Contract Value) growth through the widespread deployment of our innovative AI solutions.

The Solutions Engineer AI Pilots acts as a critical bridge seamlessly connecting our customers our global system integration (GSI) partners and our internal Product and Sales teams. You will be instrumental in translating complex AI technology into tangible business outcomes ensuring our solutions are integrated effectively and deliver maximum impact on the Customer Experience (CX) landscape.

Key Responsibilities

Trial Consultant: Guide customers through AI product trials and proofs of value (POVs) helping them define clear success metrics troubleshoot technical hurdles and achieve tangible business outcomes that lead to production deployment.
Drive Value Realization: Work directly with customers to understand their specific business challenges and help them identify define and quantify opportunities where our agentic AI products can deliver significant measurable business value.
AI Content Management: Spearhead the creation and maintenance of our internal AI library and content repository. This includes ensuring all content from technical specs to business value slides is accurate current with the latest platform capabilities and strategically highlights our unique market differentiators.
Thought Leadership: Represent Talkdesk at events conferences and technical workshops showcasing the power of our agentic AI solutions building technical credibility and fostering strong relationships within the developer and enterprise communities.
Technical Discussions: Lead in-depth technical discussions serving as the primary technical point of contact for existing customers exploring and adopting our agentic AI solutions.
Cross-Functional Collaboration: Work hand-in-hand with our pre-sales product management and engineering teams to gather and provide crucial feedback on customer trends CX automation (CXA) pain points and emerging market opportunities.
AI Security and Compliance: Lead key discussions with customers on the security ethical AI compliance and governance aspects of our AI solutions ensuring they meet the highest enterprise standards.
Technical Authority: Maintain deep technical knowledge of our agentic AI products including their architecture core capabilities limitations and future roadmap.
In-depth knowledge: Ability to demonstrate Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. Continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.

Core Background

- B.S. Computer Science Software Engineering MIS or equivalent work experience.
- 3-5 years as an AI Solutions Consultant in Software selling to Enterprise customers.
- Knowledge of foundational programming literacy and can interpret code snippets.
- Demonstrate a strong understanding of Generative and Agentic AI concepts.
- Ability to command the attention in a room by delivering compelling presentations and demonstrations.
- Good problem solving skills including the ability to meet a business requirement with a technical solution.
- Ability to communicate complex technical concepts to both technical and non-technical audiences.
- Excellent presentation and communication skills including the ability to lead technical discussions and demonstrations with customers.
- Knowledge of Customer Relationship Management Software ITSM Data Warehousing Business Intelligence is a plus.
- Knowledge in web / scripting technologies is a plus

Pay Range (Base Pay): $137000 - $205000

Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).

Retirement Benefits:401(k) plan

Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.

Method of Application:Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 12/03/2025.

All questions or concerns about this posting should be directed to the Talent team at .

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!