Customer Support Senior Process Associate SpanishOn site Lisbon!

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Customer Support - Senior Process Associate SpanishOnsiteLisbon!
Responsibilities
Responsible for providing support for customers by investigating troubleshooting and resolving customer issues.
Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
Be a trusted advisor listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible ensure all defects are logged appropriately.
Seek opportunities to add value for customers through education proactivity and clear expectation setting.
Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.
Qualifications we seek in you!
Minimum Qualifications
Any Graduate degree (good to have)
Strong problem-solving and decision-making abilities
Experience in Customer Service/Support
Ability to multitask prioritize and manage time effectively
Familiarity with customer relationship management (CRM) systems and practices
Experience working in a FinTech environment/company (good to have)
Great communication skills to operate globally across multiple departments and stakeholders.
Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization
Must be able to read write and speak in English
Very good knowledge of English and Spanish - B2;

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.