Enterprise CSM NL

Amsterdam - Netherlands

Monthly Salary: € 70 - 80

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Company: STAEDEAN

Role: Enterprise CSM

Location: Amsterdam Netherlands

Language: Dutch English

WFH policy: 2-3 days in office

Industry: B2B SaaS / ERP / Microsoft Dynamics

Product: Add-on solutions to Microsoft D365 (compliance quality sustainability finance etc.)

Size and functions of local team: 4-person global CSM team each managing 3M4M ARR 40100 accounts depending on tier and seniority

Role description:

Enterprise CSM Full ownership of net revenue retention across a multi-product Microsoft ERP SaaS portfolio

Portfolio: 3M4M ARR across 40 (Tier 1) to 100 (Tier 2) customers
Responsible for onboarding retention renewal cross-/upsell offboarding
Strategic stakeholder management across enterprise clients mainly in data manufacturing and compliance verticals
Owns and drives impact reviews joint success/account plans partner health initiatives
Supports customer lifecycle product advocacy voice of customer and 1:many enablement
Uses Hubspot for forecasting performance reviews and hygiene
Needs to contribute to maturing and scaling CSM processes internally

Growth perspective:

Opportunity to shape enterprise CS motion contribute to OKRs and process development
Room to grow within strategic accounts and mentor junior CSMs

Must haves:

Proven success managing a mid-market or ideally enterpriseportfolio (aiming for 3M ARR or 40 enterprise accounts)
Full-cycle CSM: onboarding retention upsell with forecasting accuracy and NRR tracking
Experience with multi-product SaaS offerings and stakeholder complexity (Or very strong coachability to learn this)
Demonstrated ability to proactively manage account health and commercial outcomes
High coachability curiosity and capacity to navigate complex ERP/ISV environments

Nice to haves:

Prior experience with Microsoft Dynamics ERP ecosystem
Knowledge of Hubspot or similar CRM tools

Salary range & secondary benefits:

Base: 70K80K
Variable: 1020k structure under review
Flexibility is possible depending on profile seniority

Hiring process:

Recruiter screening (Haritha)
First interview with Haiko
Case presentation at Amsterdam office (23 slides) to CS team
Final interview with HR and possibly Anju or senior leadership

Video: to Introduce a candidate: Is experience in or interest in learning Microsoft ERP CS highlighted in the intro

Then email Haritha
CRM:

Company: STAEDEANRole: Enterprise CSMLocation: Amsterdam NetherlandsLanguage: Dutch EnglishWFH policy: 2-3 days in officeIndustry: B2B SaaS / ERP / Microsoft DynamicsProduct: Add-on solutions to Microsoft D365 (compliance quality sustainability finance etc.)Size and functions of local team: 4-person...