CRM Data & Technology Manager

About the Role

Were looking for a CRM Data & Technology Manager someone who lives at the intersection of data architecture marketing systems and customer intelligence.

Youll ensure our CRM ecosystem runs with precision: data flowing seamlessly between tools automations performing flawlessly and insights powering every customer touchpoint.

As the technical backbone of our CRM and MarTech operations youll manage integrations optimize workflows and collaborate closely with Product and Data teams to make sure our systems support scalable high-impact lifecycle marketing.
If you thrive on building reliable data connections solving complex workflow puzzles and empowering teams to deliver personalized customer experiences at scale this role is for you.

Key Responsibilities

The CRM Data & Technology Manager ensures that our customer data ecosystem runs seamlessly accurately and at scale. Acting as the technical bridge between CRM Product and Data teams this role owns the infrastructure that powers personalized automated customer experiences. They keep our data pipelines reliable workflows efficient and the CRM team equipped to build campaigns that are grounded in clean actionable insights.

• Ensure data accuracy and reliability Oversee the integrity mapping and synchronization of customer data across CRM product and analytics systems.
• Monitor and resolve system issues Identify document and troubleshoot bugs or sync errors impacting campaign automation or performance.
• Optimize automation and integrations Refine triggers dynamic templates and cross-channel configurations (email in-app push) for scalability and precision.
• Enable and upskill teams Train CRM users on technical best practices data logic and new Iterable or MarTech capabilities.
• Drive continuous improvement Evaluate emerging MarTech tools test new data flows and recommend enhancements that strengthen platform performance.

Your Profile

Youre someone who finds clarity in complexity who sees patterns in data and satisfaction in making systems work smarter. You love building the bridges that connect marketing product and data translating business needs into seamless workflows that drive measurable results. Whether youre optimizing an integration debugging a workflow or enabling others to use the tools with confidence you take pride in creating scalable reliable CRM systems that empower the whole team.

What You Bring:

• 34 years of experience in CRM technology data operations or MarTech ideally within high-growth data-driven environments.
• Proven hands-on expertise with Iterable (or comparable tools such as Braze) including experience using Handlebars scripting or similar templating languages.
• Strong understanding of data architecture automation logic and system integrations using tools such as Snowflake Segment mParticle Amplitude Zapier or n8n.
• Demonstrated ability to work cross-functionally with Product Data and Marketing teams in distributed environments.
• An analytical detail-oriented mindset with a passion for improving workflows and technical processes.
• Fluency in English and a clear collaborative communication style.

Benefits

We believe great work starts with balance growth and feeling supported both professionally and personally.

• Work your way: Hybrid setup or fully remote anywhere in Portugal.
• Recharge often: 22 vacation days plus 2 additional days for each year of tenure (up to 6).
• Keep learning: 5 annual training days dedicated to your development.
• Stay covered: Private health insurance provided through Allianz.
• Daily support: Meal allowance of 7.62 per worked day.
• Wellbeing matters: 24/7 confidential Employee Assistance Program for you and your family.

Join a team that believes great experiences start with great people!