Remote Service Center Representative

Harrisburg, PA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description:

We are looking for a customer-focused and reliable Remote Service Center Representative to join Del Toro this role you will be responsible for providing top-notch customer support via phone email and online platforms. Your main goal will be to address customer inquiries resolve issues efficiently and ensure a positive experience for all clients while adhering to company policies and service standards.

Key Responsibilities:

Answer inbound calls and respond to customer inquiries promptly and professionally
Provide accurate information on policies services billing and account details
Assist customers with policy changes renewals cancellations and basic transactions
Document customer interactions and update records in CRM systems
Resolve complaints and escalate complex issues when necessary
Adhere to service center scripts procedures and compliance guidelines
Meet performance metrics such as quality resolution time and customer satisfaction
Collaborate with internal departments to ensure customer needs are met
Maintain the confidentiality of customer and company information

Required Qualifications:

High school diploma or equivalent (Associates or Bachelors degree preferred)
Previous customer service or call center experience is preferred
Strong verbal and written communication skills
Ability to handle high call volumes and work in a fast-paced environment
Basic computer skills and proficiency with CRM or customer service software
Strong problem-solving and conflict-resolution skills

Job Description:We are looking for a customer-focused and reliable Remote Service Center Representative to join Del Toro this role you will be responsible for providing top-notch customer support via phone email and online platforms. Your main goal will be to address customer inquiries resolve issu...