Clerk-Arbitration

Bordentown, NJ - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Title: Clerk Arbitration
Pay Rate Range: $15-16/hr
Employment Type: Contract
Estimated End Date: November 2026
Schedule: Full-time Monday Friday 8:00 AM 5:00 PM
Location: Bordentown NJ 08505 Onsite
Job Code:

Tekberry is looking for a highly qualified and motivated Clerk Arbitration to work onsite with our client Manheim a national leader in automotive remarketing and auction operations. This is a full-time contract role with the possibility to extend based on performance and business needs. As a Tekberry W2 employee you will have access to health benefits including dental and vision.

Responsibilities:

Review customer complaints and mechanic reports to verify concerns related to vehicle condition.
Advise customers on Auction policies and clearly explain the complaint and arbitration process.
Support the resolution of after-sale issues including title discrepancies mileage concerns frame or structural damage and other post-sale problems.
Maintain accurate arbitration case files and communicate with Auction sales teams regarding vehicle sale information.
Assist in evaluating buyer/seller claims to determine whether they meet National Arbitration Policy and account-specific guidelines.
Interface with multiple departments during the fact-finding and investigation phases of arbitration cases.
Screen and input eligible vehicles for post-sale inspection (PSI) and ensure accurate documentation.
Provide buyers and sellers with detailed information on PSI processes timing and costs.
Perform sale-day administrative functions including customer service data entry filing document routing and reporting.
Deliver professional customer service through face-to-face interactions and phone support; route calls and answer inquiries.
Perform basic data entry in the AS400 system and compile reports records and documentation.
Operate office equipment such as copiers fax machines scanners adding machines and postage machines.
Greet and assist auction customers; provide timely and accurate support.
Demonstrate a commitment to workplace safety by following all procedures and participating in Safety Excellence initiatives.
Perform additional duties as assigned by management.

Must-Have Qualifications:

High School Diploma or equivalent.
Prior clerical or administrative experience required.
Valid Drivers License and safe driving record.
Strong verbal and written communication skills with excellent attention to detail.
Basic computer proficiency including data entry accuracy and comfort with internal systems.
Ability to provide exceptional customer service in a fast-paced environment.
Ability to operate office equipment (copier scanner fax adding machine).
Ability to perform repetitive data entry tasks with manual dexterity.
Must be able to sit or stand for prolonged periods and regularly walk reach talk and hear.
Vision requirements include close distance and depth perception.

Preferred Qualifications:

Working knowledge of federal and state laws related to vehicle arbitration.
Background in automotive mechanical collision or service environments.
Experience resolving customer complaints in automotive settings.
Experience in one of the following fields is highly desired:
Automotive service department advisors
Warranty advisors
Parts counter representatives
Mechanics or body shop personnel
Automotive insurance or claims adjusters

We need hard-working reliable employees. Tekberry offers a $100 payment for referrals!

Tekberry Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws.

Tekberry Inc. is a Certified Minority Business Enterprise (MBE) and Certified Disadvantaged Business Enterprise (DBE).

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Title: Clerk Arbitration Pay Rate Range: $15-16/hr Employment Type: Contract Estimated End Date: November 2026 Schedule: Full-time Monday Friday 8:00 AM 5:00 PM Location: Bordentown NJ 08505 Onsite Job Code: Tekberry is looking for a highly qualified and motivated Clerk Arbitr...