Client Service Representative Office clerk
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Job Location:
Santa Ana, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
The Client Service Representative is entry level and will support the records retrieval department in the collection of medical records radiology film insurance documents medical billing and employment records for legal purposes. Hours are Monday through Friday from 8 AM - 5 PM. Full benefits including health dental vision FSA PTO paid holidays and a 401K plan. Compensation to start is $18/hr.
Provide daily status/updates to various clients via phone emails memos and e-faxes
Continually monitor and communicate with different facilities to follow-up for records production by making daily calls emails fax status checks and mailing out reminder letters
Prepare and send out new serve documents daily for service
Consult with clients and staff to issue/reissue new requests
Match review and process records and documents based on
requested parameters of subpoenas and authorizations
Issue payments obtain and provide additional information/documents to custodians so they can process requests
Close and notify all parties of orders that are being canceled reissued or received objections
Input status/codes in our proprietary software to ensure information for each order is up to date
Perform other job duties as assigned by Management
Qualifications :
Education:
- High School diploma or GED
- Office experience is desired
- Experienced in good customer service and professional phone knowledge and etiquette
- Experience receiving and making a high volume phone calls
- Strong organizational skills
- Strong ability to multitask and prioritize work effectively while remaining calm under pressure.
- Understanding of computers and Microsoft Office Products (Word and Outlook)
- Ensures tracking of client orders in company database to build contact history identify trends facilitate relationship building and provide management and client reporting
- Data Entry skills/typing 40-60 WPM
Shift Availability:
- Scheduled hours for this position is Monday - Friday 8:00 am-5:00 pm (IN OFFICE ONLY)
- Starting wage is $18-$19/hr depending on experience and reviewed at 90 days
Additional Information :
All your information will be kept confidential according to EEO guidelines.
**WE DO NOT OFFER REMOTE POSITIONS**
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Multi-line Phone Systems
- Typing
- Data Entry
- Customer Service
- Clerical Experience
- Computer Skills
- Math
- Microsoft Word
- QuickBooks
- Office Experience
- 10 Key Calculator
- Filing
About Company
Knox Attorney Service has been in business for more than 40 years as a provider of litigation support, reprographics and document management services, as well as statewide courier/messenger service. We provide a wide array of services including service of process; court services; on-c ... View more
