Key Account Leader Softlines
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Company:
Were a global provider of quality control and compliance services that help brands and retailers manage their supply chains. Every year we deliver some 250000 inspections audits and lab tests. QIMAs Operations team is a place where you can grow your technical and management skills while helping us bring trust to global trade.
The Job Description:
Reporting directly to the Key Account Manager for Softlines products you will do everything to ensure that our inspection programs consistently exceed our clients expectations and maintain the highest standards of service quality.
Your main responsibilities will be to:
- Review and follow up the assigned Key Accounts (clients) for Softline goods: ensuring that clients requirements have been accurately identified and that they are fully satisfied with the Inspection Programs implemented.
- Implement execute and measure Key Performance Indicators to drive projects and ensure timing delivery and reliability of QC results.
- Apply solutions to enhance QIMAs quality of service by maintaining a low claim rate of clients.
- Efficiently communicate with different internal teams (sales back-office frontline) as well as clients key contacts.
- Support pre-sales inquiries as well as clients meetings with our operations experts.
- Educate yourself on industry requirements and foster the transference of knowledge to team members by continually improving inspection protocols.
- Assume a proactive role to lead a structure of 3 to 4 people (Leaders Supervisors and Specialists).
Requirements:
In order to succeed in this role you must have:
- A Masters Degree in Engineering; Technical knowledge of Textile Engineering would be a plus;
- Work experience in quality control manufacturing and processes improvements (3-5years);
- Excellent spoken English skills;
- Advanced skills in Microsoft excel (Macros VBA)
- Great ability to solve problems;
- Good time management enabling you to work to tight deadlines;
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Guest Services
- Front Office
- Gym
- Document Control
- Airlines
About Company
QIMA is more than a testing, inspection, certification, and compliance company: We are on a mission to offer clients smart solutions to make products consumers can trust. With a global reach spanning 100+ countries, QIMA serves the consumer products, food and life sciences industries ... View more
